QMHP

Pathways is designated as a Mental Health Rehabilitation/Targeted Case Management (MHR/TCM) Provider Center of Excellence by Superior HealthPlan for our Mosaic Behavioral Health program. This recognition places Pathways among a select group of providers across Texas identified for delivering high-quality, effective, and responsive behavioral health services. As a Center of Excellence, Pathways is recognized as a provider who produces strong outcomes, earns high caregiver satisfaction, and possesses a stellar record of quality and compliance.

We are honored that families continue to report feeling supported and empowered through Mosaic services and that children and youth demonstrate meaningful progress toward their goals while in care. This designation reflects the dedication of our staff, the trust of the families and caregivers we serve, and the strong partnerships we share with community agencies across Texas.

Job Summary

The QMHP provides ongoing monitoring, support and behavioral health support services to children and youth with emotional trauma, as well as to serve their families. The QMHP will engage the children and family in weekly skills training and case management (routine and intensive) service. The QMHP will follow a strengths-based model to develop and build skills that will help the children, youth and families function autonomously and successfully. The QMHP will work with the clinical team to develop a Service/Treatment Plan focused on the child and family’s needs.

Essential Duties:

• Enters demographic data, contacts made, and other required data for all newly assigned clients into the electronic record system in a timely manner (i.e., 24 hours).
• Facilitates the development of an individualized Service/Treatment Plan within 10 days of intake when the assessment is completed.
• Works with child, youth and family teams to develop a Crisis Plan to ensure the safety of the child, family, and community.
• Utilizes approved skills curriculum with child, youth and family to help improve behavior.
• Coordinates and facilitates ongoing child, youth and family team meetings.
• Provides 20-25+ hours of billable services per week; the Behavioral Health Specialist should expect 25 to 35 clients on their caseload depending on number of referrals. Takes initiative to request new client referrals as caseload numbers drop due to discharge and/or upcoming discharges.
• Meets face-to-face with clients in their home, school, office and community for the provision of all services.
• Initially assesses and reassesses (every 90 days or sooner if required for reassessment) the needs of the client by completing a CANS/ANSA Assessment.
• Meets with the client, family and all team members, and modifies the Service/Treatment Plan to reflect the changes and/or progress made.
• Keeps the family and team members informed on progress toward achieving Service/Treatment Plan goals.
• Motivates and supports family involvement.
• Assists client and family in obtaining any financial assistance or services for which they may be eligible under federal, state, and local regulations.
• Maintains accurate and concise documentation of all services, contacts and collaboration with client, family and community partners. All documentation is to be submitted to supervisor within 24 hours after service has been delivered.
• Provides or secures support and crisis/emergency services for the child, youth and family by phone-contact or in-person.
• Maintains an empathic, yet professional, relationship with child, youth and family and strives to keep clients and families engaged in all services.
• Maintains all client documentation in the electronic record system and ensures adherence to requirements set forth in all state and federal rules and regulations.

Supervisor: Clinical Director/Manager.

Supervises: N/A.

Caseload: Estimated 25 to 35 clients.

Work Environment: Primarily community-based position with a portion of office-based activities.

Work Hours: Full-time (minimum 40 hours per week); work hours are set by the clients’ needs, with allowances in scheduling to be available to meet with children, youth and families as well as other team members during times and dates convenient for all parties involved (i.e. evenings and weekends).

Classification: Non-exempt.