QSSK-CUSTOMER SERVICE OPERATIONS OFFICER- TRANSIT OPERATIONS
JOB TITLE: CUSTOMER SERVICE OPERATIONS OFFICER –
TRANSIT OPERATIONS
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a
manpower management solutions firm operating in the East African Region in the
countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.
On behalf of our client, we are looking for a
competent, skilled, and experienced Customer Service Operations Officer –
Transit Operations to work in Kenya.
Job Purpose
This position will be responsible for managing
transit shipments through the Port of Mombasa, with a primary focus on cargo
destined for Uganda, while also supporting movements into Rwanda, South Sudan,
and the Democratic Republic of Congo (DRC).
Key Responsibilities
1. Transit Operations Management
· Manage end-to-end customer
service for transit shipments through the Port of Mombasa.
· Coordinate customs clearance,
transport planning, and cargo movement into Uganda, Rwanda, South Sudan, and
the DRC.
· Provide customers with timely
shipment updates and proactive communication.
2. Stakeholder Coordination
· Liaise with transporters,
customs authorities, shipping lines, border agencies, and internal teams to
ensure smooth cargo movement.
· Monitor shipment milestones and
resolve operational issues promptly to minimize delays.
3. Compliance & Documentation
· Ensure compliance with transit
procedures, customs regulations, and company SOPs.
· Maintain accurate operational
records and prepare customer reports where required.
4. Continuous Improvement
· Support continuous improvement
initiatives aimed at enhancing customer experience and operational efficiency.
5. Other Duties
· Perform other related duties as
assigned.
Requirements
Education
· Diploma or Bachelor's Degree in
Logistics, Supply Chain Management, Clearing & Forwarding, or a related
field.
Experience
· Minimum of 3–5
years' experience in freight forwarding/clearing and
forwarding operations.
· Demonstrable experience managing transit cargo through Mombasa
into Uganda is essential.
· Good understanding of transit
procedures for Uganda, Rwanda, South Sudan, and the DRC.
· Knowledge of Kenya Revenue
Authority (KRA), Kenya TradeNet, and regional transit documentation is an added
advantage.
Technical Skills
· Proficient in Microsoft Office
applications.
· Knowledge of customs clearance
and transit documentation processes.
· Familiarity with regional
transit corridors.
Core Competencies
· Customer-centric mindset.
· Strong operational planning and
coordination skills.
· Excellent problem-solving
ability.
· Strong attention to detail.
· Effective communication and
relationship management skills.
· Ability to manage multiple
shipments simultaneously.
· Results-oriented with a strong
sense of accountability.
· Ability to work under pressure
in a fast-paced operational environment.
Interested and qualified applicants should submit
their applications through the link below.
Note: Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER.
ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.