QSSK- IT MANAGER

JOB TITLE: IT MANAGER

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.

On behalf of our client, we are looking for a competent, skilled, and experienced IT Manager to work in Nairobi, Kenya.

Job Purpose

· Own the delivery of the technology agenda, translating business objectives into systems, data, and service capability across the operating companies.

· Partner with functional leadership and operating company management to define, prioritise, and deliver technology investments that measurably improve commercial performance, operational efficiency, and regulatory standing.

· Accountable for the security, availability, integrity, and regulatory compliance of information systems and data.

Key Responsibilities

1. IT Strategy and Governance

· Define and maintain the IT strategy and roadmap in alignment with the Corporate Strategy.

· Determine capital investment parameters, priorities, and risk appetite for IT initiatives to maximise return on investment.

· Advise the management team on emerging technologies and digital trends, including governance of artificial intelligence adoption.

· Maintain the IT policy framework and ensure it remains current against the regulatory environment.

2. Business Partnering and Digital Transformation

· Engage departmental and operating company leadership to understand functional strategy and agree supporting functional IT strategy.

· Translate business requirements into functional and non-functional specifications for new or changed services.

· Lead identification and delivery of process digitisation and automation opportunities across Finance, Supply Chain, Production, Sales, Quality, and Laboratory functions.

· Act as the internal authority linking technology investment to commercial outcome, ensuring each initiative carries a defined baseline, target benefit, and named business owner.

3. Project and Portfolio Delivery

· Manage the technology project portfolio, sequencing initiatives against business priority, resource availability, and budget.

· Deliver multi-disciplinary projects within agreed time, scope, and budget constraints, applying consistent project governance from charter through to benefits realisation.

· Provide technology leadership and governance to business-led projects with a systems or data component.

4. Information Security, Data Protection and Business Continuity

· Identify, classify, remediate, and mitigate vulnerabilities across information systems.

· Maintain and test the disaster recovery plan in accordance with the business continuity policy.

· Ensure compliance with the Kenya Data Protection Act 2019 and maintain readiness for regulatory engagement with the Office of the Data Protection Commissioner.

· Ensure system controls, access management, audit trails, and electronic records meet requirements.

· Deliver cyber security awareness training and manage security incidents through detection, containment, recovery, and lessons learned.

5. IT Service Operations

· Ensure reliable, secure, and cost-effective operation of infrastructure, applications, networks, and end-user services.

· Approve and validate IT requests for software, hardware, and service change.

· Maintain the systems and asset register and manage the technology lifecycle.

· Report IT service performance to the management team monthly.

6. Data, Analytics and Reporting

· Develop and maintain the data and analytics capability, including reporting platforms, data quality standards, and management information delivery.

· Ensure business decision-makers have timely, accurate, and accessible performance data.

7. Vendor, Contract and Financial Management

· Develop and implement IT service management agreements, operational level agreements, and underpinning contracts.

· Manage vendor performance, escalation, and commercial relationships.

· Develop and manage the ICT operating and capital budget.

Requirements

Education

· Degree in Information Technology, Computer Science, or a related discipline.

· Master's degree is an added advantage.

Experience

· 7+ years' experience leading IT operations in a large or multi-site environment.

· 5+ years project management experience.

· Demonstrated experience of ERP or business systems implementation.

· Working knowledge of the Kenya Data Protection Act 2019 and operating IT within a regulated manufacturing or laboratory environment.

Professional Certifications (one or more)

· Information security (CISSP, CISM, or CISA).

· Service management (ITIL v4).

· Project management (PMP or PRINCE2).

· Data protection.

Technical Skills

· Operating systems: Windows Server 2016–2022, Windows 11, Linux fundamentals.

· Identity and productivity: Microsoft 365, Microsoft Entra ID, Exchange.

· Networking: structured networking and wireless (CCNA level or equivalent), enterprise firewall technologies.

· Databases and reporting: SQL Server, Power BI.

· Business systems: SYSPRO ERP, Odoo Enterprise, LIMS, field sales and distribution applications, HR information systems, KRA eTIMS.

· Security: endpoint detection and response, SIEM and log monitoring, vulnerability management, backup and disaster recovery.

· Cloud and telephony: cloud infrastructure and services, cloud PBX.

· Governance: ITIL service management, PRINCE2 or PMP project management.

Core Competencies

· Strong leadership and team management skills.

· Strategic thinking and business partnering ability.

· Excellent communication and stakeholder management skills.

· Strong analytical and problem-solving abilities.

· High integrity and accountability.

· Results-oriented with a continuous improvement mindset.

Interested and qualified applicants should submit their applications through the link below

Note: Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.