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Quality Analyst, CBS - Service MY (00415)

Open 29d reposted 2× · 2 open copies

Ensure conformance of service calls to standards or requirements. Support the drive of better Customer Experience

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CIMB
2 months ago

Quality Analyst, CBS - Quality (RTC/ S2S) MY

Open 22d APAC

Ensure conformance of sales calls to standards or requirements. Support the drive of better Customer Experience
CIMB
3 months ago

Quality Analyst, CBS - Quality (RTC/ S2S) MY

Open 22d APACFull-time

Job Purpose The objective of this job is to: Ensure conformance of sales calls to standards or requirements. Support the drive of better Customer Experience. Key Responsibilities Calls Monitoring Conduct quality monitor…
CIMB
3 weeks ago

Fraud Analyst, CCO - Fraud Management - Detection and Authorization - Digital Banking MY

Open 15d APACFull-time

Monitor Online Banking activities for possible fraudulent transactions. Overall responsible to comply KPIs set to monitor RCM fraud alerts.
MyOperator
4 days ago

Call Quality Analyst

RemoteNorth America

Evaluates sales and customer success calls, chats, and tickets to ensure quality, compliance, and customer satisfaction using GSuite and analytical tools.
CIMB
2 months ago

Contact Centre Consultant - Inbound, CBS - Retail Callback MY

Open 22d APACFull-time

Manage and resolve client queries/issues as the primary layer of customer contact. This includes resolving the queries/direct unresolved queries to the appropriate group. For this role, it is required to have a broad un…
CIMB
3 months ago

Auditor, GCAD - Head Office Audit MY

Open 22d APACFull-time

This role carries out assignments in accordance with the audit plan, with the objective of providing independent, objective assurance and value-added services to improve the effectiveness of internal control, risk manag…