Quality Analyst

Job Description Job Title – Quality Analyst Place of work - Noida Business Unit - Retail Banking Function - Retail Liabilities and Retail Assets Job Purpose To support and fulfil service delivery management through effective quality measurement systems of the bank as a whole through various banking channel. Responsibilities Roles & Responsibilities: A strong service quality professional – measuring and driving – NPS, FCR, OSAT, RSAT and FCR Conduct quality audits, feedback and corrective action…