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Quality Analyst - Retirement Services (Cebu) | Onsite

Open 16d

Work Setup: Onsite (Cebu)

Function: Quality Excellence

Required Educational Attainment:

  • With minimum of 2 years of College Education (No back subjects)

Required Experience:

  • At least 1 year experience as a QA/Quality Analyst plus 2 years Retirement Services (required) preferably retirement services in the same role

Responsibilities:

  • Oversee transactions in accordance with established process guidelines.
  • Deliver timely feedback based on specific events and regular intervals.
  • Collaborate with the operations and training teams to pinpoint training requirements for agents and identify process-level challenges to enhance overall performance.
  • Engage in team meetings and share insights on quality performance metrics within the process.
  • Facilitate calibration sessions with input from the operations and training teams to ensure consistent adherence to process workflows.
  • Introduce new team members to the process and clarify the role of the quality function within it.

What this application asks

workable

First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?

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