Quality Analyst with D365 and Genesys Cloud Experience - Remote
Summary
Designs and executes test plans for Dynamics 365 and Genesys Cloud CX, ensuring quality for enterprise SaaS contact-center and CRM systems in an Agile environment.
Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions. 5 years of Quality Assurance and Software Testing experience. 2 years working on Contact Center, CRM, or Customer Service platforms. Experience testing enterprise SaaS applications. Experience supporting Agile/Scrum delivery environments. Define functional, integration, system, regression, performance, and UAT testing approaches. Ensure traceability between business r…