Quality and Operations Specialist

· Develop methodologies, procedures, and templates related to process management in coordination with organisational units.

· Monitor the implementation of operational plans and ensure alignment with strategic objectives.

· Prepare periodic operational reports on the implementation of processes and procedures, including the necessary recommendations.

· Review the functions and work procedures of organisational units and verify their compliance with quality requirements.

· Design and conduct internal and external institutional surveys to assess stakeholder satisfaction.

· Analyse survey results and prepare analytical reports with recommendations.

· Promote awareness of total quality management concepts and develop guidance materials and templates.

· Manage quality-related knowledge, including documenting updated procedures and best practices.

· Perform any other duties assigned within the scope of the role.