Quality Assurance Administrator

Quality Assurance Administrator

Reports to: Quality Assurance Supervisor

Employee Status: Full-time

Compensation: $22.00 per hour

Job location: Columbus Office

Schedule: Standard Operating office hours (M-F 8a-5p)

Position Summary
The Quality Assurance Administrators supports the daily operations of the organization by providing administrative, operational, and general office support. This role is responsible for assisting with a wide range of tasks, including non-routine assignments, to ensure efficiency, organization, and a positive experience for staff, clients, and external partners.

Key Responsibilities

• Oversee and maintain smooth daily office operations, including cleanliness and organization, in a welcoming and professional manner.
• Edit and review documents for submission to the Nebraska Department of Health and Human Services (DHHS) and internal record-keeping.
• Maintain accurate records, files, and databases with strict confidentiality.Support scheduling and calendar management for staff and office events.

Minimum Qualifications

• High school diploma or equivalent required
• Minimum of 2 years of admin or office support experience
• Proficient with Google suite, Microsoft Suite and Monday.com
• Excellent verbal and written communication skills.
• Strong multitasking and time management abilities.
• High attention to detail and professionalism.
• Ability to work independently and as part of a team.
• Proficiency in basic computer systems and office software

Preferred Qualifications

• Experience working in a human services or healthcare-related field
• Experience supporting scheduling, or internal operations
• Experience in human services or Family Services environments is a plus.

Benefits Overview
(Full-Time Employees)

Health & Insurance

• Medical insurance (70% employer-paid for employees; 50% for dependents)
• Dental insurance
• Vision insurance
• Short-term disability (100% employer-paid)
• Life insurance (100% employer-paid)

Time Off & Leave

• Up to 10 days of paid vacation annually
• Up to 7 days (56 hours) of paid sick leave
• 8 paid holidays per year
• 6 weeks of 100% paid maternity leave after one year of Full-time employment*

Retirement

• 401(k) plan with employer contributions beginning after one year of employment

Core Competencies

• Organization and attention to detail
• Reliability and accountability
• Adaptability and problem-solving
• Professional communication
• Initiative and willingness to support team needs
• Commitment to maintaining a positive and service-oriented environment

Work Environment and Expectations
This role operates in a professional office setting and may require occasional flexibility to support operational needs. The Quality Assurance Administrator is expected to maintain confidentiality, demonstrate professionalism in all interactions, and contribute to a collaborative and supportive workplace culture.