Quality Assurance Analyst
Posted
Summary
Quality Assurance Analyst at Bank of Utah's Ogden branch who tests the bank's applications — including the Fiserv DNA core banking platform — by writing test plans and scripts, tracking defects, coordinating business-user testing, and supporting system releases using tools like monday.com, Jira, Xray, TestRail, and Azure DevOps.
Thanks for your interest in applying to the Bank of Utah. My name is Ema Jones, and I work as VP Banking Initiatives & Delivery. As an introduction to our company, the Bank of Utah was founded in 1952, and is one of Utah’s largest privately owned community banks. We were named S&P Global Top 20 Bank two years in a row and a Top 100 Fastest Growing Company.
Our Mission Statement:
We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.
Job Opening Details:
If our mission statement piques your interest, we encourage you to apply for the currently open position of Quality Assurance Analyst to work Monday - Friday from 9:00 AM - 5:00 PM at our Branch located at 2605 N Washington Blvd, Ogden UT. The Quality Assurance Analyst helps ensure the Bank’s applications work reliably and meet business needs. This includes the DNA core banking platform, connected applications, and other business systems. The analyst develops test plans and scripts, performs testing, coordinates business-user testing, tracks defects, and supports system updates and releases. The role also maintains testing tools, workflows, and documentation to keep testing organized and results clearly communicated.
Our Mission Statement:
We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.
Job Opening Details:
If our mission statement piques your interest, we encourage you to apply for the currently open position of Quality Assurance Analyst to work Monday - Friday from 9:00 AM - 5:00 PM at our Branch located at 2605 N Washington Blvd, Ogden UT. The Quality Assurance Analyst helps ensure the Bank’s applications work reliably and meet business needs. This includes the DNA core banking platform, connected applications, and other business systems. The analyst develops test plans and scripts, performs testing, coordinates business-user testing, tracks defects, and supports system updates and releases. The role also maintains testing tools, workflows, and documentation to keep testing organized and results clearly communicated.
Experience/Skills necessary to perform duties:
Required Qualifications
- Education: High School Diploma minimum
- Minimum 3 years experience testing business applications or supporting quality-assurance activities.
- Ability to create clear test plans, test scripts, expected results, and supporting documentation.
- Experience documenting defects and tracking them through resolution and retesting.
- Strong organizational skills, attention to detail, and follow-through.
- Ability to manage multiple priorities and work independently.
- Strong communication skills and the ability to explain technical information to business users.
- Experience with work-management or testing tools such as monday.com, Jira, Xray, TestRail, Azure DevOps, or similar platforms.
Preferred Qualifications
- Experience with Fiserv DNA, integrated banking applications, or other enterprise systems.
- Knowledge of banking operations or experience in financial services.
- Experience coordinating testing across business units and supporting system releases.
- Experience configuring testing boards, dashboards, workflows, and automations.
- Experience migrating test cases between platforms.
- Familiarity with SQL, API testing, file validation, or automated testing tools.
Key Competencies
- Ownership and accountability
- Analytical problem-solving
- Attention to detail
- Clear communication and documentation
- Collaboration and proactive follow-through
- Risk awareness and continuous improvement
Regular Duties and Responsibilities
Application Testing and Coordination
- Review requirements and vendor release notes to identify testing needs.
- Create and maintain test plans and reusable test scripts with clear steps and expected results.
- Perform functional, regression, integration, and release testing.
- Coordinate testing across business units, including assignments, instructions, deadlines, and follow-up.
- Document test results and maintain evidence supporting release decisions and audit requirements.
Defect Management
- Document issues with clear steps to reproduce, business impact, and supporting evidence.
- Work with business users, technical teams, and vendors to investigate and resolve issues.
- Track defects through correction, retesting, and closure.
- Communicate testing risks, blockers, and unresolved issues before implementation.
Testing Tools and Workflows
- Maintain testing boards, dashboards, templates, workflows, and automations.
- Support the migration and validation of test cases from Jira and Xray into a new work-management system.
- Help business users locate, complete, and update assigned tests.
- Maintain consistent testing standards and improve processes to reduce manual tracking.
Release and Implementation Support
- Prepare testing summaries to support release-readiness and Go/No-Go decisions.
- Confirm testing completion and identify outstanding approvals, risks, or follow-up items.
- Support implementation and post-install testing, including occasional after-hours or weekend work.
- Recommend improvements based on testing results, recurring issues, and implementation outcomes.
Benefits of Working with Us
Bank of Utah's comprehensive benefits package includes:
- Great work-life balance, with a Monday-Friday schedule
- Competitive pay and benefits, including medical, dental and vision plans
- 401(k) plan and match up to 5 percent in our employee stock ownership program (eligibility requirements must be met)
- 12 paid bank holidays + paid time off, including paid parental leave
- Volunteer opportunities to make a difference in the communities where you work and live
- Awards and recognition to celebrate you and your colleagues for living the bank's values