Quality Assurance Analyst

JOB SUMMARY

The Quality Assurance Analyst supports quality management activities including audit preparation, fieldwork, findings documentation, and corrective action tracking. This role builds proficiency in quality audit methodology while contributing to the company's commitment to operational excellence.

KEY RESPONSIBILITIES

• Assist with quality audit planning and preparation including scheduling and checklist development
• Participate in quality audits by conducting interviews, reviewing records, and observing processes
• Document audit findings accurately and clearly in audit reports
• Track corrective action plans and follow up with owners to ensure timely closure
• Maintain quality management documentation including procedures, checklists, and audit records
• Research quality standards and best practices to inform audit scope and criteria
• Prepare data summaries and trend analyses for quality performance reporting
• Assist with development and delivery of quality awareness training materials
• Support the Sr. Quality Assurance Analyst with special quality projects and initiatives
• Contribute to continuous improvement of the quality management program

Additional Duties

Other duties as assigned by management.

KEY PERFORMANCE INDICATORS

• Audit support deliverable accuracy and on-time completion
• Corrective action tracking accuracy and follow-up timeliness
• Audit documentation quality and completeness
• Professional development: certification or training progress

CORE COMPETENCIES

• Continuous Improvement – identifies and addresses developmental needs to enhance personal performance
• Collaboration – works together with others in a cooperative and supportive manner to achieve goals
• Servant Mindset – demonstrates eagerness and willingness to help others
• Integrity – treats others fairly, honestly, and respectfully and furthers trust in relationship building
• Family Oriented – demonstrates awareness of a healthy life balance, influences, and increases productivity
• Safety – complies with safety policies, training and processes, demonstrates safe working behaviors
• Purpose – creates a comfortable environment to enrich lives