Quality Assurance Analyst
Posted Updated
Symetra offers a thrilling chance to become part of our team as a Quality Assurance Analyst!
About the role
Responsible for ensuring financial and non-financial transactions and interactions are handled according to regulatory requirements, quality standards and published procedures. Responsible for helping to drive quality standards and practices and may act as a subject matter expert for procedure and training efforts.
What you will do
- Transaction and Customer/Agent/Broker Interaction Review -Conduct review of financial and non-financial transactions, document results, provide feedback and trend analysis to management and employee -Conduct review of customer/agent/broker interaction, document results, and provide feedback and trend analysis to management and employee. -Continuously driving quality standards in area of expertise
- Provide subject matter expertise for procedure documentation and training efforts. -May provide occasional training for business areas.
- Participate in projects and individual assignments. -Conduct self-audits, document results and analysis. -Report generation and regular review
- Team Cross-Training -Required to cross train within Quality group to provide back-up on at least 1 or more business areas, program/initiatives, report generation/review
Who You Are
- High school diploma or equivalent work experience, college degree a plus.
- 3-5 years of cumulative, relevant experience
What we offer you
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are built to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements.
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
- Paid time away including vacation and sick time, flex days and ten paid holidays.
- Give back to your community and double your impact through our company matching.
- Want more details? Check out our Symetra Benefits Overview.
Compensation
Hourly Range: $24.62 - $41.04 plus eligibility for annual bonus program.