Quality Assurance and Compliance Specialist - DEN

Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence.

Global Elite Group is a highly specialized aviation security company, comprised of a diverse and collaborative team of committed professionals, industry leaders, and subject matter experts who rely on optimized processes and tools to deliver quality services.

Our team is at the forefront of homeland security, safeguarding critical infrastructure and ensuring seamless airport operations at some of the largest and busiest airports in the country.

Global is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Compensation & Benefits:

• Salary $26.00 to $30.00
• Medical, Dental, Vision Benefits (plus AFLAC options)
• Paid Time Off (PTO)
• Employee engagement, professional development, and opportunities for advancement
• Work environment that balances challenge with support, helping you identify strengths and grow your career
• Opportunities for community service and civic engagement

Position Overview: We are in search of an ambitious and proactive compliance professional that will provide support to the Training, Quality Assurance, and Compliance team in directing the organization’s compliance and fleet management programs. The Quality Assurance & Compliance Specialist is responsible for conducting quality assurance assessments, post observations, testing, and coaching. This position focuses on identifying performance gaps, providing corrective instruction, reinforcing proper procedures, and ensuring all employees perform assigned duties in accordance with TSA and airport regulations, client expectations, post orders, and company policies.

Ideal candidates will have a positive outlook and a keen eye for accuracy and attention to detail. Members of our Training, Quality Assurance and Compliance team are highly motivated, detail oriented, organized, able to multitask, and meet strict deadlines.

The successful candidate will be:

• Establish and maintain company business licenses, certificate of Authorities, and company security licenses for all operations; existing and new
• Manage the monthly reporting and required follow up for all employee security licenses; ensuring we maintain compliance and do not allow employees to work without a valid state issued security guard license
• Communicate with insurance broker to request Certificates of Liability as needed, and maintain updated certificates for all entities
• Request performance and bid bonds for all required contracts or RFPs
• Manage and administer quarterly random drug and alcohol tests in accordance with FAA DOT standards
• Provide oversight of company SIDA badge responsibilities; station quarterly audits, maintain database of updated SIDA badge copies, non-return badge protocol
• Maintain and uphold the company Vehicle Use Policy by requiring acknowledgment of such, and running initial and periodic DMV checks for any company drivers
• Company Fleet Management: Vehicle procurement process, insurance, registrations & inspections, upfitting and coordinate delivery
• Fuel & Geolocation dashboard: Manage company fuel cards, and geolocation system- ensure compliance with vehicle use policy as it pertains to daily driving behaviors.
• Vehicle Accidents, Repair, & Maintenance program: Work with fleet management company to oversee reporting, and follow up after any vehicle accidents, as well as providing oversight of ongoing vehicle maintenance program
• Assist in maintaining accurate and up to date training reports and certificate issuance for all airport locations
• Liaise with Airport location managers and administrators to follow up on training, quality assurance, and compliance related processes and protocols
• Liaise with various HDQ departments as needed (namely Recruiting, Human Resources, and Finance/Accounting) to maintain intraoffice workflow.
• Assist in the field with compliance and vehicle related tasks as needed
• Compile, organize and distribute training and audit reports from various data sources
• Assist with special projects and business continuity as needed
• Act as an authoritative advocate on behalf of Training and Quality Assurance management team to ensure compliance with local, state, and federal requirements, and organizational adherence to processes
• Build strong and cohesive relationships with airport location stakeholders; clear and concise communication, establish efficient workflow, maintain consistent follow up

Responsibilities:

• Conduct quality assurance inspections, observations, and performance assessments of employees at DEN
• Evaluate employee compliance with all client, company and TSA regulations
• Perform covert testing and audits to verify consistency and compliance
• Provide coaching and corrective instruction whenever deficiencies are identified
• Reinforce proper procedures through hands-on demonstration and follow-up training until performance expectations are consistently achieved
• Recognize and reinforce positive performance and best practices
• Track, document, and communicate quality assurance findings, coaching activities, corrective actions, and improvement trends
• Analyze audit results to identify recurring operational issues and recommend process improvements
• Partner closely with Operations, Training, and HR leadership to improve overall operational performance
• Monitor effectiveness of corrective actions and conduct follow-up assessments to verify sustained improvement
• Maintain current knowledge of TSA regulations, airport security requirements, post orders, and company policies
• Complete reports and documentation accurately