Quality Assurance and Risk Systems Analyst

Title: Quality Assurance & Risk Systems Analyst

Compensation: $75,000 - $85,000 annually

Status: Full-Time

Category: Exempt

Location: Mercer County, NJ

Who We Are
The Arc Mercer has supported individuals with intellectual and developmental disabilities (IDD) for over 70 years. We are recognized for operational excellence, strong leadership, and industry-leading low staff turnover. Our organization is committed to innovation, accountability, and building systems that ensure consistent, high-quality services across all programs.

What We Offer:

• Top 401k plans in the industry. Employer contribution of 5% and 6% match, for a total of 11%
• Comprehensive Medical and Dental Benefits
• Paid Time Off: Personal, Vacation & Sick

Position Summary

The Arc Mercer is seeking a highly analytical and detail-oriented Quality Assurance & Risk Systems Analyst to support the agency's mission of providing high-quality services to individuals with intellectual and developmental disabilities (I/DD). This position is responsible for developing and maintaining data reporting systems, executive dashboards, quality assurance processes, compliance monitoring, risk tracking, and data governance initiatives.

The ideal candidate will possess strong technical skills in data analytics, dashboard development, automation, and reporting while helping ensure compliance with New Jersey Department of Human Services (DHS), Division of Developmental Disabilities (DDD), Medicaid, and HIPAA requirements.

Essential Duties & Responsibilities

Data Analytics, Reporting & Dashboard Development

• Design, build, and maintain automated data pipelines connecting documentation systems, risk management platforms, and reporting databases.
• Develop and maintain executive dashboards, KPI scorecards, and performance reports using Power BI, Excel, or similar reporting tools.
• Automate data workflows to provide real-time access to compliance, quality, and risk metrics.
• Establish data validation standards and automated auditing processes to ensure data accuracy and integrity.
• Collaborate with leadership to create meaningful metrics and reporting solutions that support organizational decision-making.

Quality Assurance & Compliance Monitoring

• Conduct routine and targeted audits of Individual Support Plans (ISPs/IHPs), clinical documentation, service records, and billing documentation.
• Analyze data to identify trends, compliance concerns, and opportunities for quality improvement.
• Assist programs in preparing for state licensing reviews, Medicaid audits, and accreditation surveys.
• Monitor corrective action plans (CAPAs) and track progress on audit findings.
• Produce reports and recommendations to improve service quality and regulatory compliance.

Risk Management & Incident Analysis

• Monitor and analyze incident reports involving health, safety, and rights-related concerns.
• Assist with root cause analysis of recurring incidents and risk trends.
• Maintain tracking systems related to organizational risk management and mitigation strategies.
• Support internal quality investigations and safety reviews as assigned.

Systems Administration & Data Governance

• Serve as a system administrator and technical resource for agency documentation and risk management platforms.
• Audit system data to ensure accuracy, completeness, and consistency.
• Maintain reporting structures, data governance standards, and documentation processes.
• Support system enhancements, data integration projects, and reporting improvements.

Regulatory Compliance & Staff Training

• Monitor and interpret changes in DDD, DHS, Medicaid, and HIPAA regulations.
• Assist with policy development and updates related to quality assurance and compliance.
• Support the development and delivery of staff training on documentation, compliance, and quality assurance best practices.

Qualifications

Education

• Bachelor's degree in Data Analytics, Health Informatics, Computer Science, Healthcare Administration, or a related field required.
• Master's degree preferred.

Experience

• Minimum of 2-3 years of experience in data analytics, quality assurance, risk management, healthcare reporting, or related fields.
• Experience building automated reporting solutions, dashboards, and data workflows.
• Experience within human services, healthcare, behavioral health, or the developmental disabilities field strongly preferred.
• Knowledge of New Jersey DDD regulations, Medicaid documentation requirements, and state licensing standards is a plus.

Technical Skills

• Advanced Microsoft Excel skills including Pivot Tables, Power Query, formulas, and data modeling.
• Proficiency in Power BI or similar business intelligence and dashboard platforms.
• Experience with SQL, Python, R, Power Automate, Azure Data Factory, Snowflake, or similar data integration technologies.
• Familiarity with electronic health records (EHRs) and documentation systems such as Therap or similar platforms preferred.

Why Join Us? At The Arc Mercer, you'll be part of a mission-driven organization where your work truly makes a difference. Join a supportive, professional environment that values growth, collaboration, and the power of inclusion. Here, you'll have the opportunity to empower individuals to achieve their fullest potential, while building your own skills and career through ongoing training and development

If you're passionate about helping others thrive in the workplace and the community, we invite you to bring your talents to our team. Together, we'll create meaningful opportunities and make a lasting impact. Join us at The Arc Mercer-where every day is an opportunity to change lives.

Equal Opportunity Employer The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status

Referral Notice: Please list any employee referrals directly in your application. To maintain a fair and compliant hiring process, applicants and their contacts should not reach out to company leadership or managers regarding interviews or hiring decisions. All communication must go through Talent Acquisition.