Quality Assurance Assistant Manager (4089)

Summary: The Quality Assurance Assistant Manager supports the Quality Assurance Manager in managing daily quality operations, maintaining the Quality Management System, and ensuring that products and processes comply with customer, government, commercial, and ISO 9001:2015 requirements. The Quality Assurance Assistant Manager supports M&D product launches and production projects by ensuring customer and quality requirements are met through collaboration with Engineering, Production, and Procurement. Other key responsibilities include providing day-to-day guidance to quality personnel, overseeing inspections and audits, managing corrective actions and supplier quality activities, monitoring performance reporting, coordinating employee training, and driving continuous improvement initiatives.

Essential Duties and Responsibilities:

• Quality Management Support: Assist the Quality Manager in managing new and current projects and the Quality Management System and coordinating daily quality assurance activities across manufacturing operations.
• Project and Production Support: Support M&D initiatives, new product introductions, and active production projects by integrating customer requirements and quality expectations into manufacturing processes.
• Government and Commercial Product Specifications: Interpret and analyze customer requirements, government specifications, and commercial standards to ensure accurate implementation throughout production.
• Process Control and Improvement: Assist in developing, implementing, and monitoring process controls, inspection methods, and continuous-improvement initiatives to ensure product conformity.
• Inspection Oversight: Coordinate incoming, in-process, and final inspections, including reviews of returned materials and customer complaints.
• Quality Data and Reporting: Analyze inspection results, quality reports, and defective products to identify trends, communicate findings, and recommend corrective actions. Report key performance indicators (KPIs) and support quality management review meetings.
• Corrective and Preventive Action: Coordinate Corrective Action Request (CAR) activities, support root-cause investigations, and monitor the implementation and effectiveness of corrective and preventive actions.
• Supplier Quality: Help develop and prioritize the supplier audit schedule, monitor supplier performance, resolve material-quality issues, and manage supplier CAR activities.
• Team Leadership and Training: Provide day-to-day guidance to Quality Assurance Supervisors, Inspectors, and Auditors. Coordinate training and retraining to ensure personnel make consistent, objective decisions when accepting or rejecting materials.
• Personnel Support: Provide the Quality Manager with input on staffing, employee performance, development needs, transfers, and other personnel actions.
• Audits and QMS Compliance: Conduct internal audits throughout Goodwill in accordance with ISO 9001:2015, support external audits, maintain QMS records, and promote consistent application of quality requirements across the division.
• Customer and Regulatory Documentation: Maintain required quality and compliance records, including Certificates of Conformance, country-of-origin documentation, test reports, and Berry Amendment compliance records.

• Cross-Functional Collaboration: Work closely with Engineering, Cutting, Warehousing, Manufacturing, Purchasing, and other departments to resolve quality concerns and ensure new and existing products meet customer requirements and specifications.

• Additional Responsibilities: Act on behalf of the Quality Manager when assigned, support departmental priorities, and perform other duties as required.