Quality Assurance Associate

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Position Title: Quality Assurance Specialist

Position Objective: Reporting to the Quality Assurance Supervisor, the Quality Assurance Specialist is responsible to conduct quality reviews of the various functional areas, identify trends or issues that are occurring, always with a focus on continual improvement. Qualified candidates will bring forward innovative strategies for continuous quality improvements.

Primary Duties and Responsibilities:

• Demonstrate an ability to learn and understand the processes for all of the functional areas in order to perform quality reviews across all functional areas.
• Meet performance standards for Quality, maintaining a quality score of 96% or higher and an “Approved” challenge percentage under 5 in a monthly basis based on challenges received.
• Conduct objective concise quality assessments.
• Meet the productivity standards for each of the functional areas.
• Maintain a strong understanding of all functional areas and serve as a source of expert knowledge of the program and functional areas.
• Update the quality monitoring data management system to compile and track assessment information.
• Assist to implement and maintain quality processes, practices and measures for front line assurance activities and an increasing awareness for quality controls.
• Perform administration tasks as needed by the business and to support key objectives of the Quality Team
• Contribute toward improvement of current processes.
• Track and ensure staff return quality assessments requiring corrections.
• Support other departments as needed

• All other duties as assigned.

Experience/Education: College degree preferred. Experience in government services to consumers, particularly health and human services or an equivalent combination of education and experience preferred. Experience in public sector healthcare, Medicaid and/or CHIP a plus.

Required Skills/Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong verbal and written communications skills, strong interpersonal skills, and ability to work in a team environment. Ability to communicate effectively through clear, concise written documentation, verbal presentations and interviews.
• Strong analytical, organizational, time management and problem solving skills.

• Ability to produce accurate results.
• Display motivation, initiative and ability to handle multiple projects
• Ability to handle the stress of fast-paced, rapidly changing processes and guidelines.
• Working knowledge of functional areas/processes and a willingness to gain an understanding of other operational processes.
• Ability to work independently and demonstrate a high level of confidentiality regarding Quality assessments.
• Ability to use MS Word, MS Excel and MS Outlook required.
• Ability to achieve results through knowledge, empathy and commitment.
• Bi-lingual preferred

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, machines, or controls; and reach with hand and arms. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office setting. The noise environment is usually quiet.
• Overtime, days, evenings and some weekend hours. Fast pace.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.