Quality Assurance Associate HOME OFFICE CALL CENTER

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Home office JOB

Conduent is looking for Quality Assurance to work from home

We offer:

Food coupons 5%

Saving funds 3.5%

Christmas Bonus

Law benefits

Base salary 16K Before taxes

Conduent provides equipment

Job Description

• Monitors transactions to ensure compliance against performance standards.

• Develops and implements key process improvements.

• Assists in development of systematic approaches for assuring high quality services.

• Partners with operational team leads, collaborating and calibrating on areas of opportunity that have been identified.

• Documents performance trends specific call types to develop processes and improve overall performance.

• Assesses associate performance and delivers coaching and feedback based on findings.

• Assists with development of training quality assurance processes and process improvement.

• Interacts with work leaders, supervisors and managers.

• Reviews work of levels 1 2 3.

• Provides feedback and coaching to transaction processing personnel on errors created.

• Provides support in creating and reviewing documented procedures Standard Operating Procedures with operations.

• Detects, analyzes, and reports fraudulent activities.

• Helps in creating corrective and preventive action plans CAPA for error elimination or minimization.

• Conceptualizes, develops, and delivers training modules on process knowledge, auditing techniques, and quality tools.

Job Requirements

Bachelor’s degree in administration is a plus or related experience

2 years of experience in a Quality assurance position or for a call center operation

Able to work in group

Fluent English

Prepare reports

Excellent communications skills

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.