Quality Assurance Associate II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Do you have great attention to detail?

Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits

Join our Transaction Processing Team

You’ll put your skills to work by supporting our clients through document review and data entry. Your work will make a positive difference in the organization you support.

About the Role

• Reviews current processes and identifies trends.
• Analyzes work produced for errors.
• Reconciles transaction processing for data accuracy.
• Reviews for performance standards (SLAs) required under contract.
• Compares various sampling techniques and identifies correct samples for auditing.
• Utilizes workflow tools to generate reports.
• Ability to work both independently and in a fast-paced team environment
• Utilizes workflow tools to generate reports.
• Coaches Level 1 auditors on sampling techniques and business process knowledge.
• Interacts with external auditors to include (SOC 1) Service and Organizational Control Report.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.