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egua.fa.us2.oraclecloud.com/CX

Quality Assurance Associate III

Posted Updated
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Eligibility Criteria

  • Employees with C02 or C03 job level only can apply for this IJP

  • Any graduate degree.

  • Flexibility with rotational and night shifts.

  • Experience in preparing and implementing quality assurance policies and procedures.

  • Excellent English communication skills- both written and verbal.

  • Good knowledge in MS Office especially Excel

Role & Responsibilities:

  • Perform quality audits and other work responsibilities.
  • Address queries and concerns with supervisors.
  • Document error trends to develop process Quality and improve overall performance. Provide support in creating and reviewing documented SOPs with operations.
  • Detect, examine, and report fraudulent activities.
  • Provide Necessary trainings based on operational requirements
  • Help create corrective and preventive action plans (CAPA) for error elimination or minimization.Provide necessary trainings based on the requirements

Skills

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