Quality Assurance Associate-Temporary
Navien Quality Assurance Associate-Temporary
Quality Assurance Associate – SRA/RGA Returns
East Shipping Team
Toano, VA
Temporary
WHAT WE ARE LOOKING FOR
The Quality Assurance Associate is responsible for receiving, inspecting, and processing SRA inventory and RGA customer returns. This position ensures returned products are properly evaluated, identified, documented, and routed based on condition and company guidelines. The role requires strong attention to detail, accurate counting, and the ability to follow established procedures. The post holder should have experience with good communication skills and an aptitude for attention to detail.
Responsibilities:
- Receive and inspect SRA inventory and RGA customer returns
- Verify product condition, quantities, serial numbers, part numbers, and documentation
- Identify and separate returns based on condition (restock, rebox, damaged, etc.)
- Perform visual inspections to identify defects, damages, missing components, packaging issues, or discrepancies
- Accurately count and record inventory
- Enter inspection results and update records using Microsoft Excel and company systems
- Apply labels and ensure returned products are properly identified
- Assist with organizing, staging, and maintaining return inventory areas
- Communicate quality issues or discrepancies to management
- Follow safety, quality, and operational procedures
- Ability to work independently
- Support additional warehouse activities as needed
- Positive attitude, strong work ethic, and willingness to learn
- Conduct inspections when requested by the warehouse manager
- Support warehouse operations when requested by the manager
- Assist with and perform other duties when requested by the warehouse manager
- Report any quality, safety issues to the warehouse manager in a timely manager
Requirements:
- High school diploma or equivalent required
- Basic to intermediate proficiency in Microsoft Excel, Word, and Outlook
- Strong attention to detail and ability to identify discrepancies or quality issues
- Ability to accurately count inventory, verify quantities, and perform basic mathematical calculations
- Good organizational and communication skills
- Ability to follow standard operating procedures and work instructions
- Willingness to work overtime, weekends, and holidays as needed to support business requirements
- Ability to lift, carry, push, and pull up to 50 pounds on a regular basis
- Ability to stand, walk, bend, and perform moderate physical activity throughout the workday.
- Ability to work independently
- Positive attitude, strong work ethic, and willingness to learn
Preferred Qualifications:
- Previous warehouse, manufacturing, logistics, or quality-related experience
- Experience with inventory management or warehouse management systems (WMS)
- Familiarity with quality inspections, audits, or process documentation
- Basic data entry and reporting experience using Excel
- Experience performing inventory counts, cycle counts, or quantity verification
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, activities may change or be assigned at any time with or without notice.
Pay Scale: $17 to $19 per hour (DOE)
About Navien, Inc.
Since 2006, Navien, Inc. has rapidly emerged as one of the fastest-growing companies in the home comfort sector across North America. A leader in condensing technology, Navien has revolutionized the industry with its line of high-efficiency condensing tankless water heaters, combi-boilers, and wall-hung boilers. In 2024, Navien was recognized as the number one selling manufacturer of gas tankless water heaters and wall-hung boilers in North America.
Expanding its offerings, Navien now boasts a full line of HVAC products, including the innovative NPF Hydro-furnace. Additionally, Navien has ventured into the heat pump water heater market, further solidifying its commitment to sustainable and energy-efficient solutions for home comfort. The company is also making strides in the water treatment space with cutting-edge scale prevention systems and whole-house filtration solutions.
Navien’s international reputation is built on sophisticated engineering, robust design, and a steadfast commitment to quality. Backed by over 40 years of advanced technology expertise from its parent company, KD Navien, the company continues to push boundaries in product development. Navien products are available across the United States and Canada through a select network of trusted wholesale distributors.
Navien Inc. is an Equal Opportunity Employer
No Agencies Please!