Quality Assurance Auditor

Internal applicants must apply by 10/26/2026

SUMMARY
This position is responsible for the quality assurance of the Records Unit workflow processes, Voluntary Additional Contributions form processing, and designation of beneficiary form processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Process enrollments for the Voluntary Additional Plan. Verify that each participant's contribution percentages plan has been applied.
• Review and enter Designation of Beneficiary forms received by active, inactive, and retired members.
• Reassign Incoming Packages to ensure the documents go to the correct queue.
• Perform QA in Kofax when conflicts arise in the data entry process.
• Assist with testing and development of system enhancements and special projects as assigned.
• Assist with the Offsite Storage contents management process.
• Train and serve as backup for the Office Service Analyst QA function as needed.
• Contact employers, IMRF members, or IMRF staff to resolve any questions or problems that may arise through the QA or audit procedure.
• Prepare reports weekly, monthly, quarterly and/or annually as requested by supervisor.
• Assist in other Records duties as needed, such as indexing, data entry, equipment repairs, assisting other IMRF department staff with records equipment/request functions.
• Work with the Office Services Analyst as needed for continuous process improvements.
• Assist the Office Services Manager with possible tenant improvement projects and capital projects as needed.
• Additional duties as assigned.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
Associate degree (AA) or equivalent from a two-year college or technical school; or two years related experience and/or training.

SALARY and BENEFITS

The expected annual salary range for this role is $47,653- $52,418. Please note the salary information is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. The range listed is just one component of IMRF's total compensation package for employees.

Other factors include the following benefits:

· Pension, death, and disability benefits as a member of IMRF

· Generous insurance benefits, including medical and dental

· 35-hour base work week, Monday-Friday. Abilty to work one remote day a week.

· Paid vacation, paid sick, 12-13 paid holidays and 2 personal days

· Tuition reimbursement

· Business casual attire