Quality Assurance & BI Advisor

Quality Assurance and Business Improvement (QABI) Officer Branch and Division: Building Commission NSW - Licensing and Accreditation (L A) Grade: Clerk Grade 5/6 Salary: $102,936 - $113,579 per annum + superannuation Term: Temporary - until 31 Dec 2026 (with the potential to ongoing) Location: Parramatta, other locations considered We have an exciting opportunity for a motivated and energetic individual to join the Licensing and Accreditation Business Strategic Support team in the role of a Quality Assurance and Business Improvement (QABI) Officer within the Licensing and Accreditation (L A) division of the Building Commission NSW. As the QABI Officer, you will play a crucial role in providing varied business improvement and quality assurance support to all the teams within the L A directorate. The team is responsible for bringing consistency in service delivery, minimising risk occurrences and aiding employee capability. In this role, you will undertake a range of responsibilities including: -Contribute and maintain the quality assurance framework to ensure consistent approach to quality standards to support six operational teams within L A. -Assist in interpreting, implementing and evaluating the adequacy of quality assurance standards to ensure they are in line with business objectives through consultation with relevant stakeholders. -Work closely with the L A business leaders and Subject Matter Experts (SMEs) to action various quality assurance and business improvement initiatives. -Contribute and maintain governance of all procedures, work instructions, guidelines and correspondence templates to ensure adherence to current branding, formatting and document control. -Review and update documentation including work instructions and procedures, in consultation with relevant stakeholders to ensure they are fit for purpose and in line with current branding guidelines. -Maintain correct document configuration and control procedures for the resources on the L A SharePoint site. -Participate and contribute to various working groups, where appropriate, to identify areas for improvement and address any QA related issues. To be successful in this role, you will have: -Deep knowledge of quality assurance principles, framework industry standards -In-depth expertise of the Home Building Act 1989, the Design and Building Practitioners Act 2020 and other relevant legislation/ Act. -Demonstrated experience in developing audit procedures, business rules, audit schedules, sampling methodologies, and defining audit scope -Proven expertise in conducting high quality reviews and audits that drive meaningful improvements -Expertise in producing comprehensive audit reports, including clear insights on findings, trends, and analysis for Leadership to support informed action -Extensive experience creating, maintaining, and updating SharePoint site pages to ensure information and resources remain current -Problem solving skills to proactively identify issues and implement effective solutions during project delivery or day-to-day operations -Exceptional attention to detail and accuracy, ensuring high-quality outputs -Ability to identify gaps, risks, and improvement opportunities -A growth mindset with a commitment to continuous improvement and elevating performance -Self-driven and motivated, with an ability to exercise independent judgement and work autonomously as required -Effective planning and prioritising skills to manage competing demands and deliver results What we need from you: An up-to-date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role