Quality Assurance Consultant
Quality Assurance Consultant
Secondment, Full Time opportunity available to grow your career
Work flexibly from home and from NRMA’s Sydney Olympic Park office
Have a job you love working for a company celebrating 100 years in Australia
About UsThe NRMA is an organisation looking to the future, and right now, we are on the lookout for people who can help us reach our goal: to continue to shape the way Australians move, for the next 100 years and beyond.
Your opportunityWe have an exciting growth opportunity for someone who is ready to proactively progress their career. Perfect for a current high-performing contact centre representative (especially in the Membership team with knowledge of NRMA’s way of selling) who has a passion for continuous improvement and assisting others achieve quality results.
Your key responsibilities will be to:
Conduct Quality Assurance Evaluations by observing and evaluating contact centre calls in line with set criteria.
Identify and highlight improvement opportunities and provide coaching support to internal stakeholders when required.
Accurately record information and data for analysis and assist with reporting activities.
Requirements for Success
Current experience working within NRMA’s contact centre environment; with proven exposure to NRMA’s Way of Selling will be desirable.
Experience working with Avaya Quality Monitoring system will be highly regarded.
A hands-on approach to completing tasks and assisting the team; able to demonstrate proactiveness and initiative whilst working autonomously (within a supportive team environment).
High attention to detail and ability to showcase problem solving skills.
Excellent communication and stakeholder engagement skills.
Intermediate skills in Microsoft Office.
If you have the required skills and the passion to join our high performing team, please apply today. Shortlisting and interviewing may commence prior to the closing date, so we encourage you to send through your application as soon as possible.
At the NRMA Group, we are People Moving People and diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.
We are proud to have been recognised in 2021 by the Workplace Gender Equality Agency (WGEA) as being an Employer of Choice for Gender Equality.