Quality Assurance Consultant

This role is an excellent entry point for candidates with a Computer Science, Information Systems, or related technical background who are eager to build a career in the IT industry.

As a Quality Assurance Consultant, you will support enterprise contact center technology used by corporations and government organizations. This position involves maintaining, improving, and testing systems that support critical customer communication platforms.

You will work within established processes to manage system updates, perform ongoing maintenance, and respond to customer-reported issues. The role includes testing, implementation support, and system upgrades related to the Genesys contact center platform, as well as working with SQL to support reporting, data transfers (ETL), and business intelligence functions.

Consultants will gain exposure to many components of the Genesys ecosystem, including automation, AI-powered tools, IVR systems, messaging channels, analytics, and reporting solutions.