Quality Assurance Coordinator
Summary
Entry-level (0-3 yrs) QA/QC coordinator at Franklin Sports' Stoughton, MA HQ (hybrid), supporting the quality department: reviewing test reports and General Conformity Certificates, assisting with apparel/footwear testing, processing test invoices, and maintaining QA records. Requires a degree, Microsoft Office proficiency, and knowledge of consumer product safety standards.
QUALITY ASSURANCE COORDINATOR NON-Exempt
Who we are: At Franklin Sports, Inc. we believe that sports make life better. Driven by our passion to get people moving, playing and competing, we bring sports to life for athletes of all ages. Whether our job is designing a product for a World Series MVP or a child enjoying their first swings of the bat, we are dedicated to make sports inspiring, fun and accessible for all. Every day, we collaborate to bring innovation and quality craftsmanship across the world of sport. We are proud of our partnerships with Major League Baseball, Major League Soccer, the National Basketball Association, the National Football League, the National Hockey League, the National Women’s Soccer League, the Women’s National Basketball Association, the Pro Volleyball Federation, USA Pickleball, and Hasbro’s Nerf brand — all of which bring energy, strength, and joy to our products. We are family owned and family driven. To join Franklin Sports is to join the #FranklinFam.
What you will do :The Quality Assurance Coordinator is a support position for our busy QA/QC department. The incumbent will be responsible for reviewing test reports, assisting with apparel and footwear testing, processing test invoices, and performing other duties as assigned. The ideal candidate will have knowledge of consumer product safety laws and regulations, preferably gained in consumer product testing laboratories for toys and/or the sports industry.
The position is based at our headquarters in Stoughton, MA, with a hybrid work option, and reports to the VP, Quality Assurance & Sustainability.
#FranklinFamily
IN MORE DETAIL, YOU WILL:
- Assist with the daily review of test reports and General Conformity Certificates (GCCs)
- Support QA review of Inflated and Paddle artwork and checklists
- Assist with apparel and footwear testing and protocol support
- Respond to vendor general questions or direct them to the appropriate personnel
- Assist with inquiries from Customer Service and other departments
- Assist with Stuffing label and WERCS registration
- Process test invoices and keep the QA test log up to date
- Update and maintain the warning glossary in the shared QA folder
- Organize QA meeting summaries and minutes and save them to a shared platform
- Perform other duties as assigned
WHO YOU ARE:
- Associate or Bachelor’s degree required, ideally with focus in Quality Assurance or a related field
- 0-3 years of experience in a QA/QC role within the consumer products industry, ideally in consumer product testing laboratories for toys and/or the sports industry
WHAT YOU HAVE DONE/ESSENTIAL TO THE ROLE:
- Knowledge of consumer product safety regulations, standards, and testing principles, such as ASTM, AATCC, CPSIA, FTC, and EN, is a plus
- Detail-oriented, with strong organizational and problem-solving skills
- Ability to coordinate multiple tasks and set priorities in a fast-paced environment
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Good written and verbal communication skills
- Ability to work effectively with diverse personalities, with strong cultural awareness
- Ability to work well under pressure and collaborate cross-functionally with all levels of the organization, as well as with external vendors and clients
LEVEL OF RESPONSIBILITY:
Interact regularly and follow up with internal and external parties based on direction of management, presents information for decision making to manager, and the ability to independently follow up on pending item and to manage their own daily tasks and projects as assigned by management.
SUPERVISORY RESPONSIBILITIES:
This position does not supervise employees.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit/stand; use hands or fingers to handle, or feel; reach with hands and arms; and talk and hear.
WORK ENVIRONMENT:
The noise level in the work environment is usually moderate
If you are interested in joining the #FranklinFamily, please apply.
For this role, the pay range is $57,000– $63,000 annually, which is what we reasonably expect to offer when filling the position. Your actual offer will depend on things like your experience, skills, and what you bring to the team.
We also want to share with you our benefits at a glance:
- Employee Discounts
- 401K with immediate participation and a 1% match, a retirement 401(K) match of 3% safe harbor match, plus a potential profit-sharing retirement contribution of 1% after a full calendar year of employment
After 30 Days Waiting Period:
- 20 days PTO program/13 Paid Holidays (prorated)
- Health, Dental, Vision Insurance
- Company Paid AD&D and Life Insurance (2 times Base Salary)
- Voluntary Life and AD&D Insurance
- Voluntary Accident Insurance, Critical Illness or Hospital Indemnity
- Company Paid Short- and Long-Term disability plans
- Flexible Spending with $680 Carry Over option and Dependent Care Account Plans
- Employee Life Assistance Plan and Identity Theft Protection Support
- Tuition Reimbursement after waiting period
Franklin Sports is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#LI CE1