Quality Assurance Coordinator

JOB SUMMARY: This position has responsibility for gathering and analyzing agency data and assisting in the agency’s quality control, quality assurance, and quality improvement efforts.

MINIMUM QUALIFICATIONS

Education/Experience

HS diploma (or equivalent) plus at least four (4) years of experience required.

Bachelor’s degree in counseling, psychology, social services, or a related field plus two (2) years of experience preferred.

License or Certification

Valid California Driver's License

Meets Agency driver eligibility criteria

PHYSICAL REQUIREMENTS

Ability to physically perform ProACT.

Ability to sit for long periods, up to 3 hours at a time.

Ability to drive within the community in personal vehicles.

POTENTIAL JOB HAZARDS

Potential for eye strain from computer screen and minor lacerations from paper cuts.

Repetitive movements – writing and typing.

Interaction with potentially assaultive youth.

DUTIES AND RESPONSIBILITIES

Essential Duties

Pulls from the county system and reviews monthly reports. Provides reports to QA Manager and necessary leadership team members, along with recommended follow-up.

Prepares charts for external audits in collaboration with leadership team members.

Supports compliance of regulatory and accreditation requirements at each Capital Star location.

Performs compliance reviews as assigned.

Provides ongoing support to program staff regarding all Quality related issues.

Completes amendments in the Electronic Medical Record (EMR).

Monitors the timeliness of documentation and paperwork through weekly QA reminders to staff and managers.

Hires, trains, and provides direct supervision (support, training, and performance evaluation) for the Clerk and Office Assistant.

Participates as a member of the Capital Star Leadership Team. Attends Leadership Team Meetings.
Primary responsibility for coordination of the Satisfaction Survey process ensuring surveys are disseminated, completed, and returned.