Quality Assurance Coordinator

Job Title: Quality Assurance Coordinator
Reports to: Director of Quality Assurance
Level: Salary
Schedule: M-F

SCOPE

Supports the company’s Quality Assurance program by helping maintain quality standards, audit processes, documentation, and continuous improvement across hospitality operations. Works with management and operational teams to monitor quality performance, address findings, maintain accurate records, and support compliance with company standards, policies, and procedures.

PRIMARY RESPONSIBILITIES

• Support Quality Assurance activities across hospitality operations.
• Coordinate, track, and maintain records of audits, inspections, findings, corrective actions, and follow-up activities.
• Communicate with management and operational teams regarding quality findings, corrective actions, and required follow-up.
• Develop, review, and maintain SOPs, checklists, audit forms, inspection forms, and other quality-related documents.
• Maintain document control and ensure quality records and documents remain organized and current.
• Assist with the development, scheduling, and coordination of audits and inspections based on company standards and operational requirements.
• Monitor audit results and corrective actions and coordinate follow-up reviews or re-audits as needed.
• Review quality data to identify trends, recurring findings, and opportunities for improvement.
• Maintain quality trackers, dashboards, metrics, and reports for management review.
• Support the implementation and consistent application of company and brand standards across operations.
• Assist with inspections, property openings, readiness activities, punch lists, and other quality-related projects as needed.
• Work with different departments to support quality initiatives and continuous improvement.
• Perform other quality assurance duties as assigned.

SOFTWARE & SYSTEMS

• Experience with quality assurance, quality control, auditing, inspection, document management, or similar software preferred.
• Experience with HSI, MaintainX, Medallia, QT9, or similar systems is a plus.
• Proficiency with Microsoft Office applications, including Excel and Word.
• Ability to learn and work with additional quality and operational systems as needed.

QUALIFICATIONS

• Experience in Quality Assurance, Quality Control, hospitality operations, auditing, compliance, or a related field preferred.
• Experience with quality documentation, audits, inspections, or corrective action processes preferred.
• Strong organizational and recordkeeping skills.
• Strong written and verbal communication skills.
• Attention to detail and ability to manage multiple assignments and follow-up items.
• Ability to review quality information and identify trends or recurring issues.
• Proficiency with Microsoft Office and experience with quality-related software or systems preferred.
• Ability to work with management and operational teams across different departments.
• Valid driver’s license and ability to travel as needed.
• Relevant quality assurance, quality control, auditing, or industry-related certifications are preferred but not required.

WHAT'S IN IT FOR YOU

We offer a comprehensive benefits package designed to support you and your family — on the job and beyond:

• Free Housing & Meals On Rotation — While on rotation at the lodge, housing, meals, laundry, and gym access are all provided at no cost to you.
• Health Coverage — Medical, vision, and dental insurance to keep you and your family covered.
• Flexible Spending — HSA and FSA options to help you save on healthcare costs.
• Employee Assistance Program — Confidential support for life’s everyday challenges, big and small.
• Pet Insurance — VPI pet insurance to help care for your four-legged family members too.
• Retirement Savings — 401(k) plan with company match to help you plan for the future.
• Easy Enrollment — Online enrollment portal makes signing up for benefits fast and simple.
• Competitive Pay — Compensation that reflects your skills and hard work.