Quality Assurance & Delivery Agent
Posted Updated
Summary
A full-time QA & Delivery Agent in Berlin who reviews metadata, audio quality, and artwork of music releases on the iMusician Admin platform, handles add-ons like Content ID, owns a team specialization, and helps improve QA and delivery processes. Core work involves digital music distribution standards and close collaboration with internal teams, artists, and labels.
We are looking for a Quality Assurance & Delivery Agent (full time)) to join our Berlin based team from November. The position includes, amongst other things:
- Checking metadata, audio quality, and artwork quality of music releases in the iMusician Admin platform knowing and meeting different platforms style guides standards
- Checking additional products such as release features or Content ID and performing the administrative tasks that come with them
- Taking charge of a specialization within the team (e.g. Urgent cases, Helpdesk duties, supporting Team Lead, Internal Knowledge Management, Features)
- Being responsible for individual performance goals and reporting + specialization
- Acquiring advanced competency in shop guidelines and internal processes
- Assisting both, Team Lead and wider iMusician teams, in identifying issues, providing solutions where possible and improving Quality Assurance & Delivery related processes.
- Supporting Team Lead in execution of Quality Assurance & Delivery improvement initiatives.
- Based in Berlin with the ability to work on-site and hybrid as required.
- Experience in the music industry (digital distribution, label operations, or DSP standards)
- Technical and Analytical Mindset: Comfortable working with digital platforms and tools; able to analyze problems, identify root causes, and propose practical solutions efficiently.
- Strong attention to detail and ability to maintain high quality standards under time pressure
- Organized and proactive, with strong time-management and prioritization skills
- Excellent verbal and written communication skills, capable of collaborating with internal teams, artists, and labels, and providing clear feedback or instructions.
- Fluency in English is required; proficiency in additional languages is a strong advantage
- Eagerness to learn and continuously improve technical and product knowledge