Quality Assurance & Editorial Specialist

At Grand River Solutions, we are always looking to connect with exceptional individuals who are driven by purpose and motivated to make a difference. We are continually building a network of talented professionals who align with our mission: to deliver comprehensive, compassionate, and expert harassment and discrimination response and resolution services to schools, colleges, universities, and workplaces across the United States.

We believe that lasting change begins with committed people—and that is why we are intentional about cultivating a diverse team of collaborators, problem-solvers, and advocates. If you are passionate about promoting equity, safety, and compliance in educational or workplace environments—and you are looking to grow with a dynamic, values-driven organization that is shaping the future of institutional response systems—we would love to connect.

About the Opportunity

The Resolution Services Team provides expert support throughout the entire resolution process. Our team members help reduce the challenges of conducting investigations and live hearings by filling gaps in internal resources via on-site or remote.

The primary responsibility of the Quality Assurance & Editorial Specialist is to ensure the reports and written decisions prepared by investigators, hearing officers, appellate officers and written documents associated with informal resolution processes are written to standards and expectations of Grand River Solutions. Under the direction of the Director of Resolution Services, the Quality Assurance and Editorial Specialist provides an initial review of draft reports and determinations prior to a final review stage and submission to Grand River Solutions' clients. The Quality Assurance and Editorial Specialist also provides one-to-one mentorship designed to improve the overall writing skills and written decisions of GRS investigators and resolution specialists.

Summary of Responsibilities:

• Review investigation reports, hearing decisions, appeal decisions prior to their submission and provide substantive input to the investigator, hearing officer, and appellate officer on the writing and quality of the report including
• Report is free of grammatical and typographical errors.
• Evidence is clearly stated and conveyed.
• A thorough and complete analysis has been conducted on each allegation and comports with applicable client policy.
• Findings and determinations are clearly and logically supported by the evidence.
• The report conforms with the client’s template, policy, and procedures or, when client has no template, conforms with GRS template.
• The report is drafted in compliance with the GRS style guide, tone, consistency, and clarity.
• Work directly with investigators, hearing officers and other decision-makers in writing analyses and findings, evidence evaluation, credibility and reliability determinations related to investigations and hearings.
• Offer suggestions to the Director of Resolution Services on potential training topics for investigators, hearing officers and other decision-makers.
• Contribute guidance regarding revisions to GRS templates and guidance regarding report writing and related topics, as needed.
• Assist with investigations, appeals or other billable work, as needed.
• Assist the Director of Resolutions in other editorial tasks, as needed.

Skills

• Exceptional understanding of grammar, spelling, punctuation, syntax and vocabulary.
• Working knowledge of AP style.
• Ability to ensure that reports are clear, logically structured, and in keeping with GRS style requirements.
• Ability to both make text changes and provide writing and analytical guidance and suggestions in a constructive manner.
• Ability to educate writers as part of the editing and proofreading processes.
• Ability to work both independently and in a group setting.
• Ability to prioritize and manage multiple activities and deliverables simultaneously while adhering to deadlines in a fast-paced environment.