Quality Assurance Engineer
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Summary
A QA engineer in Kuala Lumpur who analyzes business requirements, designs and executes test plans for digital insurance platforms (policy servicing, claims, payments), and manages defects with IT, vendors, and business stakeholders. Core focus is STLC-driven manual testing of web and enterprise applications, supporting both project and BAU testing.
Job Responsibilities:
- Analyse business requirements and functional specifications for changes and enhancements across digital services and platforms.
- Plan, prepare and execute test plans and test cases with clearly defined entry and exit criteria.
- Execute testing scenarios covering end-to-end digital journeys and backend insurance functions, including policy servicing, claims and/or payments.
- Validate system integrations between digital platforms, workflow systems and core insurance applications.
- Identify, log, track and manage defects in collaboration with IT, vendors and business stakeholders.
- Work closely with the QA Lead to prioritise defect fixes and ensure timely resolution and sign-offs.
- Document test evidence, test outcomes and provide formal sign-off based on agreed business requirements.
- Support both project-based initiatives and business-as-usual (BAU) testing activities.
- Participate in BAU processing, knowledge-sharing or shadowing activities to deepen understanding of operational processes and customer impact.
- Contribute to continuous improvement of testing processes, testing standards and overall quality of digital deliveries.
Job Requirements:
- Diploma or Bachelor's Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, or a related field.
- Minimum 4 years of experience in software testing, quality assurance, or application testing, preferably within the insurance or financial services industry.
- Strong understanding of software testing methodologies, testing lifecycle (STLC), defect management, and quality assurance best practices.
- Hands-on experience in planning, designing, and executing test cases for web-based, digital, and enterprise applications.
- Good knowledge of life insurance business processes, including policy administration, policy servicing, claims processing, and payment functions.
- Strong analytical, troubleshooting, and problem-solving skills with keen attention to detail.
- Ability to work independently while effectively managing multiple priorities and stakeholders.
- Strong communication and interpersonal skills with the ability to collaborate across business and technical teams.
- Candidates with experience supporting digital transformation, system migration, or insurance technology projects will have an added advantage.