Quality Assurance Executive
Duties & Responsibilities:
Maintaining the over data and using it to prepare useful reports.
Daily Calls Evaluations.
Live Monitoring.
One-on-one feedback with the Agents.
Huddles
QI Audit
Daily QA related reporting.
Making & delivering presentation on different process.
To help out the management to achieved the tasks of floor KPIs.
Personalized and comprehensive feedback session.
Team improvement plans & meetings of different assigned teams.
Conducted refreshers & different trainings as per requirement.
Other different management tasks.
Qualification & Experience:
Bachelors from a reputable university.
1-2 years of relevant experience.