Quality Assurance Manager

We are seeking an experienced and detail-oriented Quality Manager to develop, implement, and manage quality control systems that ensure the consistent production of high-quality products while meeting customer specifications, regulatory requirements, and company objectives. This position will lead and supervise a team of Quality Inspectors and work closely with cross-functional departments to drive continuous improvement, enhance product reliability, and maintain the highest standards of quality performance.

Essential Responsibilities

• Provide exceptional customer service by investigating and resolving quality-related customer concerns and complaints.
• Supervise and support Quality Inspectors to ensure productivity, technical accuracy, and adherence to quality standards.
• Develop, analyze, and interpret statistical data and product specifications to establish quality standards and reliability expectations.
• Create, document, implement, and maintain quality control standards, procedures, and objectives.
• Collaborate with production and plant leadership to maximize product quality while minimizing costs.
• Develop and implement inspection criteria, testing procedures, and quality assurance processes.
• Communicate quality philosophies, standards, and expectations throughout the organization.
• Oversee inspection activities throughout the production cycle to ensure compliance with established standards.
• Utilize quality management tools and methodologies to support analytical and reporting processes.
• Partner with suppliers and vendors to ensure the quality of purchased materials and components.
• Develop and manage environmental testing functions and applications as required.
• Participate in and lead Continuous Improvement initiatives and cross-functional teams.
• Design, develop, and implement quality training programs for employees.
• Ensure compliance with company policies, regulatory requirements, and safety standards.
• Maintain clean, safe, and organized work areas.
• Participate in all required company training programs.
• Work weekends, overtime, early mornings, and emergency call-outs as business needs require.
• Perform other duties and responsibilities as assigned.