Quality Assurance Manager
Summary
Builds and runs Americase's enterprise-wide Quality Management Plan in Waxahachie, TX: owning internal audits, CAPA, and supplier quality while ensuring operations comply with AS9100D and ISO 9001:2015. This is manufacturing quality leadership (process mapping, metrics, mentoring), not software testing.
Quality Assurance Manager
Mission Quality & Integration | Full-Time | Waxahachie, Texas
Americase is a Texas-based manufacturer and distributor of protective cases and specialized shipping solutions, and we are growing. As Americase International expands into new operating companies and capabilities, we are looking for a Quality Assurance Manager to build the quality foundation that will carry “The Americase Way” across the enterprise and around the world.
Why Join Us?
- Build Something Lasting: Shape and own the Integrated Quality Management System for a growing company, rather than inheriting a finished one.
- Enterprise-Wide Impact: Partner with every department, from operations to functional teams, and see your work reflected across the entire value chain.
- Global Growth Path: Start with Americase, LLC and grow the role as Americase International establishes new operating companies worldwide.
- Entrepreneurial Culture: Bring structure and quality discipline to a company that values urgency, innovation, and getting things done.
Position Summary
The Quality Assurance Manager (QAM) is an enterprise-wide leadership role responsible for executing, maintaining, and developing the Quality Management Plan (QMP). Reporting to the Vice President, Mission & Integration, the QAM engages across all Americase departments to ensure the enterprise operates the QMP in accordance with AS9100D and ISO 9001:2015, and integrates risk, safety, and compliance processes into the Integrated Quality Management System (IQMS).
This role partners with the Program Management Office (PMO) and Manufacturing Quality Control (QC) to optimize processes, build quality controls into every function, identify risks, and capture opportunities for improvement, all while preserving the entrepreneurial culture that has made Americase successful. The ideal candidate thinks strategically, acts operationally, and thrives where structure must be created, ambiguity is common, and influence matters more than authority.
Key Responsibilities: Quality Assurance
- Quality Objectives and Metrics: Work with department leadership to monitor and evaluate quality objectives through clearly defined measurements within documented processes, trended enterprise-wide using Quality Control inspection data.
- Standards and Regulations: Contribute to internal projects that identify applicable regulations and standards affecting the quality of operations and final product delivery.
- Process Mapping: Ensure business processes and their interactions are clearly captured on Context Diagrams and Process Interaction Maps.
- Process Improvement: Support efforts to fix processes affected by unclear requirements, design and change control, knowledge-sharing gaps, wasted time, and rework.
- Enterprise QA Outreach: Extend QA disciplines, awareness, and support to Americase facilities, contract manufacturers, and the supply chain.
- Internal Audit Program: Own the internal audit program, including scheduling, auditor qualification, findings, and follow-up, in accordance with AS9100D and ISO 9001:2015.
- External and Customer Audits: Lead certification and customer system audits, coordinating audit readiness across departments and ensuring findings are addressed in partnership with Quality Control.
- CAPA System: Own the corrective and preventive action system, including root cause analysis methods and effectiveness reviews, in partnership with Quality Control.
- Supplier Quality: Own the supplier quality program, including surveillance of suppliers and contract manufacturers and their quality requirements.
Key Responsibilities: Organizational Development
- Quality Capability: Build the quality organization through improved processes that simplify system and design complexity and minimize human-driven complications.
- Cross-Functional Alignment: Partner with department leaders to improve alignment, communication, and accountability across the business.
- Leadership Mentoring: Mentor functional leaders in QA and QC methodologies to drive operational excellence.
- Execution: Support and maintain action items with a strong sense of urgency and commitment to excellence.
- Global Growth: Extend the QMP to new business partners, operating companies, and functions across Americase International, ensuring consistent policies and quality standards.
Qualifications
- Bachelor’s degree, preferably in Business, Quality Management, or a related field
- 7+ years of progressive quality management experience leading highly complex initiatives
- Demonstrated leadership in work delegation, process design, and data-driven decision making
- Strong understanding of requirements management, risk management, and manufacturing inspection processes
- Experience designing and implementing new or refurbished processes and Integrated Quality Management Systems within standards and regulations
- Excellent communication, facilitation, and presentation skills
- Proven ability to acquire, develop, and lead team members
- Ability to collaborate and influence across departments without direct authority
Preferred Qualifications
- Lead Auditor certification for AS9100D and ISO 9001:2015
- Industry background in manufacturing, logistics, large-scale distribution, engineering, infrastructure, or product development, especially aerospace and defense (DoD)
Who You Are
- A builder who creates structure without unnecessary bureaucracy
- A hands-on leader who works in the details while keeping an enterprise-wide perspective
- Comfortable in a fast-growing environment where systems and processes evolve quickly
- Willing to challenge assumptions, surface difficult issues, and protect the integrity of the company
- Calm, decisive, and organized when managing competing priorities and tight deadlines
- Committed to developing people and building a high-performing team
Pre-Employment Requirements: Employment is contingent upon successful completion of all pre-employment requirements in accordance with company policy, including a background check conducted in accordance with applicable law.
Equal Employment Opportunity
Americase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Reasonable Accommodations: Americase is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. Applicants who need an accommodation may contact Human Resources.
E-Verify: Americase participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information, visit .
This posting describes the general nature and level of work for this position. It is not an exhaustive list of all duties, responsibilities, or qualifications, and duties may change at any time with or without notice.