Quality Assurance Manager

Position: Quality Assurance Manager
Location: Conover, NC

Job Summary
The Quality Assurance Manager reports to the Director of Operations and will oversee all activities related to Quality Control and Quality Assurance. The QA Manager will execute key projects related to process improvement based on data collected from Quality Control and feedback from Field Service and Customers. The QA Manager works with both Operations and Service to identify and correct process failures and will provide support in project management, change management, SOP documentation and management. The QA Manager will also lead and drive the business unit’s initiatives to obtain and maintain ISO 9001 certification.

Job Location
Conover, NC (with some travel to Aurora, IL (20%-25%)

Job Expectations and Responsibilities
The Quality Assurance Manager plays a critical part in understanding and meeting internal and external customer needs by developing solutions and validating product/solution performance through:

Executing quality complaint investigations, root cause analysis, troubleshooting, data collection and proposes solutions.
Demonstrating appropriate project management skills and use of DMAIC/Lean methodology in execution of projects.
Creating and executing continuous improvement projects and Design of Experiments to improve quality and optimize equipment and process performance within production applications.
Engaging with production to develop new products and supporting process development through PFMEA – (Process Failure Mode Effects Analysis).
Developing documentation for new test procedures, products, and processes.
Routinely monitoring production through periodic Q/C checks and evaluation of routine checks made by in-house line leaders.
Assisting in creating quality assurance plans for new products to guarantee quality from stage one.
Maintaining Quality Root-Cause database.
Training new Quality Control employees.

Required Education, Experience and Qualifications

Minimum of 10+ years of experience in people, process, and product management
BS Mechanical, Process Engineering, or Quality Engineering or similar relevant degree/experience preferred
Lean Six Sigma Black Belt a plus
Demonstrated ability to create, implement, and maintain new processes across multiple departments
Demonstrated success in managing projects in cross-functional teams
Strong attention to detail is critical
Ability to multi-task with strong analytical, troubleshooting, and mechanical skills.
Outstanding written, verbal, and interpersonal communication skills
Works successfully independently and collaboratively across teams
Excellent data and computer skills

#PFC1