Quality Assurance Manager

The tasks and responsibilities required of the Quality Assurance Manager are outlined below: Quality/Inventory Control:

· Champion of quality within the facility.
· Proven experience in Quality Management System (QMS), HACCP, Risk Assessments, audits, and compliance.
· Collects, tracks, and organizes data to provide performance feedback to the operation; responsible for suggesting methods to improve areas of operational efficiency and service to our customer. (OS&D, System Adjustments, Location Errors etc.)
· Responsible for facilitating and coordinating those activities associated with any internal or external audit, inventory cycle count, or any other quality and inspection related event.
· Works closely with senior and department managers to address non-conformities from internal and external audits.
· Primary resource and main point of contact for quality related activities such as the management of inspection hold products, product recalls, product inspections, trailer inspections and similar activities.
· Maintains positive and service-oriented work relationships with our customers and internal operational business partners; works closely with key customer points of contact to resolve inventory and product control issues.
· Recognized as the inventory and related systems/process expert in managing product through the warehouse.
· Provide guidance and general support in resolving and researching inventory discrepancies.

Services:
· Responsible for the management of value-added services in the facility to include space sell-off tenants; primary contact for customer specialized service requests.
· Management of receiving, inventory, product order, picking and shipping processes for all value-added services.
· Establishes a strong working relationship and rapport with the customer with an emphasis on personalized service and value.
· Develops and implements processes and plans to meet customer requirements