Quality Assurance Manager
Summary
Manages quality assurance at a food manufacturing plant in Gorontalo, Indonesia — establishing and maintaining Quality Management Systems, ensuring BPOM, Halal, and international compliance, leading audits and food safety programs, and overseeing the QA team across systems, control, and lab functions.
Job Summary
Manage and oversee plant Quality Assurance operations to ensure the production of food-safe products that meet customer expectations. Ensure adherence to Quality, Food Defense, Integrity, Legality, and Quality Management systems.
Duties and Responsibilities
- Establish, implement, and maintain Quality Management Systems across the factory.
- Ensure compliance with BPOM, Halal, Other certifications, and other local regulations in Indonesia and internationally.
- Conduct internal and supplier audits; drive corrective and preventive actions.
- Lead food safety, integrity, and legality assurance programs.
- Resolve product complaints, handle non-conformances, and manage customer queries.
- Develop specifications for raw materials and finished products.
- Conduct regular reviews of policies and updates to align with international and Indonesian standards.
- Train and develop the QA team, with emphasis on local talent development.
Key KPIs
- Audit compliance scores
- Customer complaint closure rate
- Food safety incident rate
- Team training & certification completion
Person to Cover
QA Manager Systems Compliance, QA Manager Control, and QA Manager Laboratory
Working Conditions & Environment (Location)
Office premises and manufacturing plant at Gorontalo, Sulawesi, Indonesia.