Quality Assurance Manager
Posted 3
views
Summary
The Quality Assurance Manager chairs the agency's Incident Review Committee, conducts and oversees investigations of reportable incidents under OPWDD and NYS Justice Center standards, and serves as liaison to those regulators. Day to day this means incident oversight, staff training, maintaining the incident database, monthly POMS interviews, and compiling data for the annual trend report.
What You’ll Do
- Chair IAHD’s Incident Review Committee (IRC) and the corrective action process
- Conduct and manage investigations in accordance with OPWDD and Justice Center standards
- Support staff training on incident management, provide training to program teams on incident reporting requirements periodically during program staff meetings
- Provide oversight and monitoring of agency incident reporting
- Assign and review all investigations of reportable incidents and notable occurrences
- Act as liaison to outside monitoring agencies including OPWDD and NYS Justic Center
- Compile and prepare data for analysis for Annual Trend Report for reportable incidents, data pertaining to timeliness of investigations and initial reporting of incidents
- Maintain agency database for reportable incidents and occurrences
- Conduct POMS interviews (Personal Outcome Measures) monthly
- Become a member of the IAHD Leadership