Quality Assurance Manager - Travel (Cebu City)
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Summary
Manages quality assurance for a travel voice support account, fully onsite in Cebu with 24/7 shift coverage. Requires 3-4 years as a QA manager on travel or telecom voice accounts, familiarity with Lean Six Sigma/Kaizen, and direct client management experience.
Position: QA Manager - Travel (Cebu) | Onsite
Start Date: Immediate
Support Type: Voice Support
Work Arrangement: Fully Onsite in Cebu
Shift Schedule & Rest Days: 24/7 coverage
Educational Requirements: Completed second year of college or a college degree
Work Experience:
- 3 to 4 years of experience as a QA Manager within a travel or telecommunications voice account
- Knowledge of quality improvement methodologies such as Lean Six Sigma, Kaizen, etc.
- Experience in direct client management
- No prior experience required in retail or healthcare lines of business