Quality Assurance Officer(Hausa Speaker)
Summary
Review collections calls, chats, and emails using QA scorecards to ensure compliance and service quality, then coach agents on improvements.
Salary: 80k basic 20Kpi
Job Summary
Monitor and evaluate collections interactions to ensure compliance, service quality, and operational standards while identifying coaching opportunities.
Job Summary
Monitor and evaluate collections interactions to ensure compliance, service quality, and operational standards while identifying coaching opportunities.
Key Responsibilities
- Review calls, chats, and emails using QA scorecards.
- Ensure compliance with company policies and regulations.
- Provide feedback and coaching to Collections Officers.
- Identify quality trends and recommend improvements.
- Prepare QA reports and maintain evaluation records.
Qualifications
Bachelor's degree and 2+ years' experience in Collections, QA, Customer Service, or Contact Centre Operations.Skills
Attention to detail, communication, analytical skills, Excel, CRM systems, reporting, and coaching.Kindly join our WhatsApp group to receive early updates on our job opportunities.