Quality Assurance Specialist
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Position: Quality Assurance Specialist
Salary: $39,000 - $42,000 annually
(Starting salary depends on education and experience)
Job Type: Full Time
(Starting salary depends on education and experience)
Job Type: Full Time
ESSENTIAL RESPONSIBILITIES
- Compile, analyze, and share results and trends from monthly and quarterly reports for each program to report outputs and outcomes on performance measures and assist with internal programmatic benchmarking opportunities.
- Conduct monthly case reviews to oversee adherence to accreditation and licensing standards. Reports are developed to identify performance trends to better identify areas of opportunity to implement improvement strategies.
- Prepares monthly and quarterly performance reports for various programs
- Coordinates and conducts internal reviews of client case files for Agency programs and Prepares for contract audits and reviews with public and private agencies.
- Meet regularly with program leaders/operations to identify possible improvement opportunities.
- Review policies and procedures with programs to ensure meeting contract and accreditation standards.
- Participate in the development of new policies and procedures.
- Implement tools for periodic internal evaluations of compliance with standards.
- Oversees creation, implementation, and distribution of surveys for clients on various topics including customer satisfaction.
- Analyzes data and prepares reports of findings to program staff.
- Ensure adherence to the Performance and Quality Improvement plan through implementation, coordination, participation, and training of the organization's PQI system.
- Engage in the PQI process to help team members understand, embrace, and achieve key performance indicators
- Performs other related duties as assigned.
QUALIFICATIONS: Bachelor's Degree required. The ideal candidate will also have at least two (2) to three (3) years of related experience. Must pass background check, physical and drug screening. This position also requires a valid driver’s license and proof of current vehicle insurance.
BENEFITS: Cornerstones of Care offers a competitive benefits package, which includes: Paid Holiday, Paid Time Away (unlimited PTO for all benefit eligible team members), medical/dental/vision; prescriptions; accident and critical illness insurance; pet insurance; short-term disability; long-term disability; term life and accidental death and dismemberment (AD&D); health savings account (HSA); flexible spending account (FSA); retirement (401K); employee assistance program (EAP); YMCA membership discounts; Tuition Reimbursement Program and Public Service Loan Forgiveness. To view a detailed Summary of Benefits please visit our website at www.cornerstonesofcare.org and under the heading “About Us” click on “Join Our Team.”
CORNERSTONES OF CARE’S ORGANIZATIONAL COMMITMENTS:
CORNERSTONES OF CARE’S ORGANIZATIONAL COMMITMENTS:
- Nonviolence-helping to build safety skills and a commitment to higher purpose
- Emotional Intelligence-helping to teach emotional management skills
- Social Learning-helping to build cognitive skills
- Open Communication-helping to overcome barriers to healthy communication, learn conflict management
- Democracy-helping to create civic skills of self-control, self-discipline, and administration of healthy authority
- Social Responsibility-helping to rebuild social connection skills, establish healthy attachment relationships
- Growth and Change-helping to work through loss and prepare for the future
Questions?
Please contact: Cornerstones of Care, Human Resources Department
8150 Wornall Road, Kansas City, MO 64114
Phone: (816) 541-0741 Fax: (816) 508-1757
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Cornerstones of Care is an Equal Opportunity Employer