QUALITY ASSURANCE SPECIALIST
Summary
A quality assurance role at a Philadelphia child welfare/social services agency: the specialist collects and analyzes data via record reviews, interviews, and site visits; conducts client surveys; investigates service complaints; and reports on compliance with state DHS regulations and CUA contract quality standards.
SUMMARY:
The Quality Assurance Specialist is responsible for performing activities that will inform
agency’s compliance and quality performance with the Department of Public Welfare state regulations, Department of Human Services IOC CUA contract standards, outcomes, and agency’s performance improvement goals.
This position reports to the Director of Quality Assurance.
ESSENTIAL DUTIES:
-
Collect, analyze, interpret and summarize data in accordance with CUA quality assurance plan and DHS performance standards.
-
Data collection activities include: record reviews, interviews and site visits.
-
Conduct client surveys and submit summary reports of findings.
-
Provide transfer of learning interventions to support Case Manager skill development on completion of key Scorecard indicators.
-
Work collaboratively with Supervisors and CUA Leadership to ensure successful achievement on Scorecard indicators.
-
Lead and/or participate in collaborative activities to ensure outcomes are achieved related to identify areas of improvement within the CUA, such as spearheading short and long term quality interventions.
-
Investigate service complaints and complete report of findings and recommendations.