Quality Assurance Specialist (Data & Sales)
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Summary
A Quality Assurance Specialist who owns quality standards across B2B lead data and outbound sales campaigns for tech/software clients. Day to day they review lead data in spreadsheets and CRMs, audit outreach samples, run QA reviews, document playbooks, and report quality trends. This is a South African YES-programme role for unemployed youth aged 18-34.
About the role
Were hiring a Quality Assurance Specialist to own quality standards, checks, and continuous improvement across B2B data operations and outbound sales campaigns for tech and software clients. Youll partner closely with Data & Campaign Specialists and sales team members.
Responsibilities:
Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.
Were hiring a Quality Assurance Specialist to own quality standards, checks, and continuous improvement across B2B data operations and outbound sales campaigns for tech and software clients. Youll partner closely with Data & Campaign Specialists and sales team members.
Responsibilities:
- Quality across data: Define and uphold quality standards for B2B lead research; review lead data in spreadsheets and CRMs; drive root-cause fixes for data issues; support pre-launch quality gates.
- Quality across sales: Set and monitor quality standards for outbound campaigns; review outreach samples for professionalism and compliance; ensure accurate pipeline tracking; partner with sales to improve conversion quality.
- Operating rhythm: Run regular QA reviews and audits; document playbooks and checklists; report quality trends and risks to the team.
- South African Unemployed youth between the ages of 18 and 34.
- Must not have participated on the YES programme before.
- Matric.
- Strong business acumen and organizational skills.
- Meticulous and detail-obsessed accuracy.
- Excellent English communication (written and verbal).
- People-focused, tech-savvy, and proactive.
- Comfortable with structured review work, checklists, and audits.
- Initiative-driven multitasker with a sense of humor.
Please consider your application unsuccessful when you have not heard from the Signa Opportunity team within two weeks of submitting your application.