Quality Assurance Specialist: Social Services Focus
Under the supervision and direction of the Chief Program Officer, the Quality Assurance Specialist serves within Program Administration and provides agency-wide support for quality assurance, documentation review, privacy and confidentiality standards, records management, risk management, and continuous quality improvement activities. Working collaboratively with a multidisciplinary team that includes grants and contracts administration, program analytics, and program service divisions, the Quality Assurance Specialist helps strengthen organizational effectiveness, support regulatory compliance, ensure audit readiness, and promote continuous quality improvement throughout Catholic Charities East Bay.
Essential Responsibilities:
- Provide technical assistance and training to program staff regarding documentation standards, quality assurance findings, privacy requirements, and compliance expectations.
- Collaborate with program leadership to develop corrective action plans and quality improvement strategies.
- Assist program leadership in preparing for external monitoring visits, audits, accreditation reviews, and funder compliance assessments.
- Conduct client chart reviews and internal audits.
- Assist in the development and implementation of Continuous Quality Improvement (CQI) initiatives across agency programs.
- Monitor trends identified through audits, chart reviews, and compliance activities and recommend corrective or preventive actions.
- Assist in the development, review, and maintenance of agency policies, procedures, forms, and compliance documentation.
- Monitor agency practices for alignment with established policies and contractual requirements.
- Monitor compliance with HIPAA and privacy standards.
- Support file retention and records management requirements.
- Develop quality assurance reports and audit summaries.
- Assist with corrective action planning and implementation.
- Other duties as assigned.
Success Metrics:
- Demonstrated improvements in documentation quality, compliance outcomes, or program performance through quality improvement activities.
- Timely completion of audit schedules.
- Accurate quality assurance reporting.
Successful implementation of corrective action plans.