Quality Assurance Specialist - Social Work
Quality Assurance Specialist - Social Work
Starting Salary Pay: $60,385 - $72,462
Golden Gate Regional Center is looking to hire a Quality Assurance Specialist who evaluates and monitors residential, day and specialized services within Agency’s three counties to ensure the quality of services provided to people supported to and in compliance with Title XVII, California Code of Regulations, Agency standards and best practices for programs.
Responsibilities
- Coordinates and conducts quality assurance evaluations on community programs, including writing evaluation reports, conducting follow-ups, and providing ongoing monitoring
- Acts as an independent evaluator, as an evaluation team leader, or as a QA team member
- Participates in State reviews of GGRC services
- In coordination with other staff, revise evaluation tools for residential and nonresidential programs as needed based upon working knowledge of Title XVII regulations and best practices in the field
- Analyze and review changes in relevant sections of Title XVII and XXII and DDS standard regulations and makes policy recommendations as appropriate
- Participates in the Request for Proposal process for service provider selection as needed
- Develops plans of correction for underperforming programs as needed and provides follow up
- Serve on in-house and community committees and task forces to improve quality of community programs
- Provide specialized training workshops in evaluation and monitoring for service providers, GGRC staff, and community representatives
- Participates in meetings with Community Care Licensing and other regional centers
- Evaluate a Family Homes Agency (FHA) once a year and provide ongoing technical assistance to the FHA
- Provide technical assistance to community programs, including targeted training seminars
- Participate in special projects, and assist with additional duties or tasks as assigned
Requirements
Education/Training
- Bachelor’s degree in social work or related human services field. Master’s degree is preferred
- 2+ years post-graduate work, one of which must be in the field of developmental disabilities
Skills
- Written communication: ability to develop standard business communications, using proper grammar, spelling and punctuation
- Oral communication: ability to convey complex information and ideas in a clear, concise and professional manner
- Documenting and maintaining accurate data, reports and records
- Basic familiarity with MS Word®, MS Excel®, MS PowerPoint®, MS Outlook® or similar software applications
- Ability to work with a diverse group of people
- Program evaluation and development
- Seminar and workshop presentation
- Participate in special projects, and assist with additional duties or tasks, as assigned
- Maintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act
Competency Traits
- Ability to collaborate with a broad spectrum of providers and community partners
- Communication of technical requirements (policies, procedures, regulations and expectations) to diverse groups
- Problem identification and analysis
- Ability to interpret guidelines and standards and apply them in a fair and consistent manner
- Active listening
- Adaptability
- Collaboration/Teamwork
- Customer service orientation
- Organizational skills
- Time management
- Self direction
Desired Qualifications:
- Experience in multi-cultural settings and/or multi-lingual capacity
Benefits
What are the benefits to working with GGRC?
We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage
10% employer contribution to a 403(b) retirement account to help you save for the future!
GENEROUS TIME OFF BENEFITS!!!
No really, we mean generous:
13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing education
What makes GGRC so special?
GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.
GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).
How to apply:
GGRC values diversity; people of all backgrounds are encouraged to apply. Please complete the application and submit your most recent resume. If you feel that the questions do not accurately capture what you have to offer Golden Gate Regional Center, you are also welcome to attach a cover letter. Applications are being reviewed on a rolling basis so we encourage you to submit yours soon. We look forward to reading your application.
Golden Gate Regional Center is an Equal Opportunity Employer.
Skills
As published by workable · 3 questions · 3 written answers
First name, Last name, Email, Headline, Chosen Name, Phone, Address, Education, Experience, Summary, Resume, Cover letter, I certify that I have read and understand the applicant instructions included with this application and that the answers given by me to the foregoing questions and statements made by me are complete and true to the best of my knowledge and belief. I understand that any false information, omissions, or misrepresentations of facts called for in this application, whether on this document or not, may result in rejection of my application or discharge at any time during my employment. I authorize Golden Gate Regional Center or its assignees to thoroughly investigate my references, work and education records and other matters related to my suitability for employment and further authorize any person, organization, school, or company listed on this application (or that I shared with GGRC via other means) to furnish Golden Gate Regional Center or its assignees any and all information concerning my previous employment, education, and qualifications for employment without giving me prior notice of such disclosure. In addition, I hereby release GGRC, former employers, schools, and all other persons corporations, partnerships and associations from any and all claims, demands, or liabilities arising out of or in any way related to such investigation or disclosure. I understand that this application form is intended for use in evaluating my qualifications for employment and that this application is not an offer of employment. I further understand that if hired, my employment will be considered "at-will" and that my employment may be terminated for any reason, with or without cause or notice, at any time by me or the Company and that this application is not intended to constitute a contract of continued employment. Please type your name in the box to Confirm your understanding of this., Were you referred to this role by a GGRC employee?
- What is your desired salary?
- Do you or a family member work for any entity or organization that is a regional center provider or contractor? If yes, please explain.
- Did any of our employees inform you about this position? If yes, please list name of employee below.