Quality Assurance Specialist

Requirements：

1.Bachelor's Degree preferred.
2.At least 2 years related experience.
3.Proficient in structured problem‑solving, quality tools and statistical data analysis.
4.Advanced skills in Excel (PivotTables, charts, statistical functions), PowerPoint & Google Workspace.
5.Fluent in English as a working language; capable of independently writing reports, cross-team communication.

Job description：

1.Assess business output and decision accuracy to ensure policy compliance and adherence to operational standards.

2.Conduct quality audits based on established sampling methodology.

3.Identify quality trends and recurring errors. Perform Root Cause Analysis (RCA) on quality issues.

4.Prepare quality reports and dashboards. Conduct calibration sessions with Operations, and Trainers.

5.Participate in policy updates and guideline reviews. Ensure documentation is accurate and up to date.