Quality Assurance Specialist
Summary
Ensures service quality and compliance by reviewing programs, tracking metrics, and recommending improvements for people with disabilities.
Quality Assurance Specialist
Salary Range $24.85/hr - $32.80/hr plus an Elite Benefit Package
Summary: Drives service excellence and continuous improvement by planning, executing, and optimizing Quality Assurance initiatives across all support operations.
Who are we: Wildwood Programs is a provider of educational, residential, employment, and other community-based supports to people with disabilities and their families. We hire those dedicated to making a difference in people’s lives. Check us out on Linkedin
Required Education/Experience:
Either:
- High School diploma or equivalent AND
- 5 years of experience working with vulnerable populations, which must include writing reports and assessing information to make decisions or recommendations
OR
- Associate's degree in a Human Services related field AND
- 3 years of experience working with vulnerable populations which must include writing reports and assessing information to make decisions or recommendations
OR
- Bachelor's degree in a Human Services related field AND
- 1 year of experience working with vulnerable populations which must include writing reports and assessing information to make decisions or recommendations
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Conducts internal program reviews, including but not limited to, reviews of systems and services impacting service recipient health, safety and quality of life.
- Utilizes data from reviews to track metrics and identify trends and quality improvements.
- Prepares reports related to survey and review activities, shares findings with program leadership.
- Complete incident investigations as assigned.
- Identifies deficits, errors and breakdowns during Quality Assurance activities and recommends improvements to program administration and the Director of Quality Assurance
- Maintains a working knowledge of regulations, best practices and agency policies
- Serves as a resource in providing education and training on quality assurance and improvement activities.
- Develops and delivers trainings associated with Quality Improvement
