Quality Assurance Technician
Summary
Ipsen, an industrial manufacturer in Cherry Valley, IL, is hiring an on-site Quality Assurance Technician to run the customer warranty claim process end to end, including RMA handling, warranty expense reporting, internal audits, and supporting quality procedures and root cause investigations under ISO standards.
Why You'll Love Working With Us:
We believe great benefits shouldn't have to wait. That’s why we offer:
- Day-One Benefits – Enjoy our full benefits package starting your very first day no waiting period required.
- 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
- Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
- Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program
Summary
The QA Tech I will be charged with operating Ipsen’s warranty claim system from initial submission to final resolution. The QA Tech I will also oversee the warranty Return Material Authorization (RMA) process. Additional responsibilities include support roles within the QDW Department such as auditing and process development.
Essential Duties and Responsibilities
- Review customer claims including failure mode, operating conditions, and maintenance history.
- Verify eligibility including product coverage, warranty period, and terms & conditions of the sale.
- Evaluate claim details for completeness and accuracy.
- Participate in technical reviews with Engineering, Quality, Manufacturing, or Service Departments.
- Coordinate with QA Engineer to see if claims should be approved or denied.
- Generates warranty replacement orders and organize with internal departments to ensure quickest possible delivery to customer site.
- Generates appropriate monthly, quarterly, and annual documentation on warranty expenses.
- Reviews warranty Return Material Authorization (RMA) requests and issues RMA to requestor as required.
- Close RMA request upon receipt of returned goods.
- Conduct assigned internal audits to evaluate conformance with established procedures, applicable standards, and QMS requirements.
- Collaborate with production, engineering, and customer service teams to improve process and quality performance.
- Support the development, revision, and maintenance of standard operating procedures, work instructions and quality documentation in accordance with applicable ISO standards.
- Support root cause investigations and corrective actions related to warranty claims, audit findings, and other quality issues as assigned.
- Provides administrative support to the Quality Assurance Engineer as required.