Quality Assurance Technician

Are you passionate about delivering high-quality products and ensuring every detail meets exacting standards? Franklin Display Group is seeking a dedicated and detail-oriented Quality Assurance Technician to join our team. In this dynamic role, you will use your skills in quality assurance playing a key role in maintaining production quality and driving continuous improvement. With a focus on inspecting steel and wire products and maintaining quality systems, this position is perfect for someone who thrives in a fast-paced manufacturing environment and takes pride in upholding exceptional standards. If you’re ready to contribute your expertise and inspire others to achieve excellence, we’d love to hear from you!

Requirements

Key Responsibilities

• Oversee product inspections across all manufacturing stages.
• Lead internal audits, corrective actions, and continuous improvement initiatives.
• Serve as the main contact for customer audits.
• Lead root cause analysis of nonconformances using tools like 5 Whys, 8Ds, and Fishbone diagrams.
• Develop and maintain test plans, sampling standards, and inspection protocols.
• Manage supplier quality performance, including incoming inspections and corrective actions.
• Communicate with vendors and customers to resolve quality concerns and complaints.
• Implement and maintain vendor evaluations and supplier scorecards.
• Evaluate the quality of materials or products and advise customers, production, & engineering on technical or procedural issues
• Travel to vendor sites to ensure Franklin quality is maintained.
• Promote a quality-first culture across all departments.
• Work alongside Engineering and Production when non-conformities are found to determine final decision to pass or not.
• Take initiative to improve processes which affect quality.
• Maintain relationships with all department managers.
• Participate in training and meetings.