Quality Assurance Technician
Summary
A hands-on manufacturing quality role: the technician diagnoses production issues, owns the non-conformance report (NCR) system, performs product/receiving inspections and vendor and internal audits, drives root-cause and corrective actions, and tracks quality metrics so products meet customer specifications.
The Quality Assurance Technician will support the manufacturing and engineering teams by identifying issues and trends, facilitating resolutions, collaborating on improvement processes, and ensuring products meet customer specifications.
JOB RESPONSIBILITIES
/ Supports and promotes the Quality Management System across the entire company.
/ Supports the operations team by diagnosing emergent production issues and working with cross functional teams to facilitate resolutions. Performs product and receiving inspections as necessary.
/ Owns and manages the Non-Conformance Report system (NCR).
/ Identifies root causes, corrective actions, etc. and communicates with inspection, production, procurement, engineering and vendors to keep the process moving.
/ Performs failure evaluations, determines root cause, and implements corrective action often working with cross functional teams.
/ Supports supplier quality by performing vendor audits, on-site inspections, and assisting in resolving manufacturing issues as needed.
/ Assists with developing and maintaining metrics and scorecards of internal and supplier quality.
/ Work closely with contract manufacturers on product transfers and process validations, help define in-line inspection points to improve product quality, and author product quality plans as needed.
/ Reviews and authors documents, including but not limited to design plans, process procedures, and quality procedures to define the scope, requirements, and function of products.
/ Ensure products meet both Retech and our customers’ quality and product integrity requirements.
/ Analyzes data to identify trends in product quality or defects with the goal of mitigating and preventing recurrence and future defects.
/ Performs internal audits assigned by the Quality Manager.
/ Performs other duties as assigned.