Quality Assurance Technician
Summary
Entry-level role ensuring accuracy of paper Social Security folders stored and shipped at a federal records center, verifying contractor work and maintaining quality-control logs.
The position is located at SSA's National Records Center (NRC) underground folder storage facility in Independence, Missouri, where millions of Title II Social Security and Title XVI Supplement Security Income (SSI) paper folders are received, stored and managed. The NRC is the final repository for paper folders and is responsible for providing assistance to components across the agency and with third party partners.
This is an entry level / trainee position. Employees work in a training capacity towards the GS-07 full performance Quality Assurance Technician position.
Employees are responsible for the quality assurance of contractor workloads on a multitude of activities involving all aspects of the folder storage operation of the NRC.
Many duties are unique to the NRC and require specialized skills to process the complex assignments. Duties at the full performance level include the following:
Responds to disclosure requests received from government agencies and other third parties and provides advice to peers and contractor employees on complex, routine and non-routine folder storage issues.
Develops and maintains review sheets, logs, spreadsheets, and databases necessary to the everyday operation in an ever-changing workflow picture.
Maintains and performs daily updates to the shipping information on SSA NRC workstations for all SSA offices to ensure accuracy of all folder shipments. Tracks lost shipments and takes action to ensure accurate delivery.
Evaluates and coordinates effectiveness of mailroom operations and SSA NRC procedures. Reviews weekly UPS invoices for proper charges and discrepancies.
Monitors the status and progress of the work performed by the contractor to ensure that all NRC guidelines are met.
Reviews for quality, each of the major categories of contractor work. Samples work and conducts in line quality checks to determine if the contractor has correctly interpreted and applied SSA policies and procedures.
Verifies count of all billable work done each day by direct comparison to the contractor report of the same work.
Captures and summarizes key data on contractor’s performance and quality measures in support of customer service and agency-wide initiatives. Compares data to norms and identifies changes.
Prepares reports documenting the ongoing statistical accumulation on all categories of contractor work.
Maintains records and reports used to ensure proper billing and payment for the contractor.